Order Desk Analyst at American Honda Motor Co Inc

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

In the CVA Order Operations Unit, the Order Desk Analyst is responsible for processing all new AHM & AHFC Company Vehicle orders for qualifying associates and for department inventory orders for their assigned states. The analyst will validate, and process company vehicle orders based on order type & associate eligibility and review the requested accessories to ensure that only approved and required accessories are being selected. Upon delivery of the vehicle to the predetermined dealer, the analyst will coordinate with the associate and the dealer to perform the vehicle delivery to the associate. The analyst is also responsible for answering incoming calls related to vehicle ordering, and HALO & THPP purchase programs.

Key Accountabilities

Order Processing

Daily review and processing of company vehicle orders.

• Confirm associate is eligible for the order type and vehicle MTOC placedReview accessories and ensure that accessories that require certain components are included in the order and the 6 accessory limit rule is being observed
• Update registration information based on dealer or vendor registered states

Vehicle Delivery

• Manage associate vehicle delivery by reviewing which orders have been delivered to the dealer, confirming the associate has received the registration and that the vehicle is complete with the requested accessories and ready for pickup, and coordinating the vehicle delivery pickup and providing the vehicle release paperwork.

Incoming Calls

• Answer incoming calls and resolve associates’ questions pertaining to company vehicles orders & deliveries and HALO & THPP associate purchase programs.

Special Projects

• Support Ad Hoc projects as requested.

Qualifications, Experience, and Skills

Minimum Educational Qualifications

• Bachelor’s degree or equivalent work experience

Minimum Experience

• 2+ years

Other Job-Specific Skills

• Knowledge of Mainframe Database (CICS)
• Excellent written and oral communication
• Proficient in MS 365 applications

Job Dimensions

No. of Direct Reports: 0

No. of Indirect Reports: 0

Financial Dimensions: 0

Decisions Expected

• When and when not to extend PDD based on CapEx impact
• When an exception to business rules should be considered based on some extenuating circumstances.

Working Conditions

• Office Work Environment
• No Travel Required
• No Physical Demands

What differentiates Honda and make us an employer of choice?

Total Rewards:
•    Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
•    Paid Overtime
•    Regional Bonus (when applicable)
•    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) 
•    Paid time off, including vacation, holidays, shutdown
•    Company Paid Short-Term and Long-Term Disability 
•    401K Plan with company match + additional contribution
•    Relocation assistance (if eligible)

Career Growth:
•    Advancement Opportunities
•    Career Mobility  
•    Education Reimbursement for Continued Learning
•    Training and Development Programs 

Additional Offerings:
•    Tuition Assistance & Student Loan Repayment
•    Lifestyle Account
•    Childcare Reimbursement Account
•    Elder Care Support
•    Wellbeing Program
•    Community Service and Engagement Programs
•    Product Programs
•    Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.