Order Entry Specialist - Cross Technologies

** To be considered for this position applicants must reside within a four hour radius of Gastonia, NC **

JOB SUMMARY

You will be a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working with the Automation Group Order Management and Sales Team. This position is a focal point for our order processing including order entry, new customer set up, and price checking. You will be able to work as part of a dynamic, fast-paced, high performing customer support team.

ESSENTIAL FUNCTIONS

• Swiftly enter customer orders, adhering to our approval requirements and workflow process.
• Build and maintain knowledge of order entry and order management processes
• Manage all orders coming in through AG's email inbox
• Add new customers to the system including contact information
• Update contact information for existing customers
• Provide excellent communication by assigning tasks for the next step in the process in NetSuite and effectively utilizing the memo fields.

ADDITIONAL RESPONSIBILITIES

• Process orders to meet company performance guidelines
• Work under general supervision and rely on experience and judgment to accomplish goals
• Attend ongoing training; retain the knowledge of processes and procedures
• Assist with special customer support projects as requested by management

EDUCATION & EXPERIENCE

• High School/GED required and 3+ years of order entry/data entry experience (preferably in an industrial marketplace)
• Associate or Bachelors degree preferred and 1-2 years order entry experience.

REQUIRED COMPETENCIES

• Computer literate and highly productive in a multi-window environment - Google Business Apps and Microsoft Office
• Excellent keyboard skills - quick and accurate
• ERP literate, NetSuite preferred
• Excellent communication skills - especially phone and email communications
• Detail-oriented and highly organized
• Above average knowledge of customer service principles and practices
• Above average math and problem-solving skills

Core Competencies

• Customer Focus
• Communicates Effectively
• Drives Results
• Optimizes Work Processes
• Self-development

PHYSICAL & MENTAL REQUIREMENTS

• Sit at a desk, with minimal breaks, for up to four hours at a time.
• Perform data entry for up to four hours at a time with minimal breaks
• Spend extended lengths of time viewing computer screens
• Possess a clear and articulate speaking voice
• Must be highly organized, with a well-developed ability to multi-task.
• Possess the ability to quickly learn and retain vendor-related information and company policies and procedures.
• Possess the ability to perform mathematical calculations and understand the mathematical concepts related to profit and margin.
• A high degree of self-control and the ability to interact with others in a businesslike and professional manner
• Ability to efficiently and calmly work in a fast-paced dynamic work environment