Order Entry Specialist - Meritech

Meet Meritech 

Ready to Join the Hygiene Revolution?  

With a 12-second wash cycle that uses 75% less water than a manual handwash (while eliminating the same 99.9% of pathogens), Meritech's CleanTech Automated Handwashing technologies are changing the hygiene game for thousands of companies in food production, packaging, entertainment, travel, and more. Our innovative technology has been developed and refined over decades by an experienced team of sanitation, food safety, and healthcare experts. 

We are looking for a customer service enthusiast to step into our Order Entry Specialist position. In this role, you will work closely with our Outside Sales Team, Inside Sales Managers, and the rest of our team to ensure the best possible experience for our customers through customer outreach calls and managing the order entry process.  

Who You Are

This role would be a great fit if you enjoy: 

• Conducting customer outreach calls. 
• Assisting with data entry, order placement, and order management. 
• Being flexible and adaptable to accommodate customer needs. 
• Maintaining and managing customer relationships.
• Managing a diverse portfolio of customer accounts. 
• Analyzing data to inform your future decisions. 
• Providing excellent customer service.  

What We Offer 

As a Meritech team member, you’ll receive:

• $19.50 - $22.00 per hour to start, payroll every other Thursday.
• A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions.
• 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure. 
• Paid company holidays. 

Job Requirements 

We’re looking for someone who is:

• Experienced in (or eager to learn) order entry/customer service (2 years preferred). 
• A skilled multi-tasker and time manager. 
• Strong attention to detail. 
• Committed to delivering high-quality and accurate work. 
• Flexible and adaptable in their interpersonal skills, capable of dealing with different types & preferences of customers, with positive attitude. 
• Strong organizational skills & work ethic. 
• Willing & able to commute daily to our office in Golden, CO. 
• Experienced at analyzing data to find helpful & relevant information to inform business decisions. 
• Great at problem-solving to help resolve customer complaints or needs. 
• Excellent with verbal and written communication to clearly communicate with customers (proficient in English reading, writing, and basic mathematics - high school diploma or GED equivalent level).
• Proficient in Microsoft Office Suite, and preferably experienced in Salesforce or similar.
• Able to regularly perform the following physical requirements, with or without accommodations:

- Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones.

- Frequently: Communicate via phone call, email, chat, and other methods with customers, internal staff, and others.  

- Frequently: Prolonged periods working at a desk and/or computer. 

- Occasionally: Must be able to lift up to 15 pounds at a time.

Meritech Employee Management, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, color, sex, national origin, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based factor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice. 

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