Order Fulfillment - 5th HQ

We're currenlty seeking for a Warehouse Order Fulfillment who will be responsible for varied daily tasks such as restocking shelves, accepting incoming orders, processing and packing orders, counting inventory and ensuring orders are shipped in a timely manner. Help customers resolve technical problems and inquiries associated with equipment.

DUTIES AND RESPONSABILITIES

• Preparing and completing warehouse orders for delivery according to schedule
• Receiving and processing warehouse stock products.
• Inspecting incoming shipments to ensure that they meet quality standards before being stored in the warehouse.
• Performing warehouse inventory controls and keeping quality standards high for audits
• Keep a clean and safe working environment and optimize space utilization
• Complete diary logs into inventory
• Serve as the first point of contact for customers with questions concerning company technological user interface.
• They interview and listen to clients to identify their needs and provide entry level technical solutions. Also involves training individuals on how to use technical products and services.
• Escalate difficult issues to superiors for expert resolution. Ensure compliance with standards established procedures for addressing client concerns.
• Maintain record of call transactions.
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules and regulations.

REQUIRED SKILLS AND KNOWLEDGE

• Proven working experience as a Warehouse Worker.
• Prior experience in sales or technical support is an added advantage
• High attention to detail
• Familiarity with modern warehousing practices and methods
• Good organizational and time management skills
• Problem-solving, customer service, and communication skills.
• Able to converse with clients using appropriate language and expression and skilled in providing answers or solutions to clients’ technical issues.
• High school diploma and some vocational training in computer/network administration.
• Standing and/or walking for entire shift and ability to multi-task and work in a fast paced environment
• Bending and/or stooping repeatedly throughout shift
• Lift and/or carry up to 50 pounds unassisted on a regular basis
• Be able to work in a non-climate controlled environment