Customer Service Representative at Franz Family Bakery

United States Bakery

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. US Bakery requests priority referrals of Protected Veterans for this job opening, and all other externally posted company employment opportunities.

Customer Service Representative
Job Category: Administration
Requisition Number: ORDER001617
Posted: Nov 7, 2024
Full-Time
Vancouver, WA 98661, USA
Job Details

Description

Are you ‘bread’ for success?

Come make $ dough $ with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages - $22.00 - $26.50 per hour
• Growth and Development Opportunities
• Generous Holiday and Vacation
• Comprehensive Healthcare
  • 100% employer paid medical, vision and dental benefits for employee and qualifying dependents
• 401K and Profit Sharing Opportunity
• 50% Discount on Franz Products

Primary Duties and Responsibilities

• Interaction with United States Bakery Customers (ie. Buyers & Brokers), vendors, and internal US Bakery Production, Shipping, and Sales departments.
• Solving Customer demands within business constraints.
• Evaluate production schedules/inventory/critical due dates to ensure order fulfillment.
• Arrange for transportation/freezer/bake schedules- communicating with Production and Shipping to ensure orders are tracked and accounted for
• Confirm shipments in and out of freezer locations and production locations.
• Confirm and process orders for customers.
• Ensure correct pricing for all items on order and in the computer system.
• Invoicing shipped orders– familiarity with company systems and vendor systems.
• Generating reports for internal and external customers
• Ability to work with and analyze customer’s computer systems and their reports (i.e. Freezer reports, trucking reports, ordering systems)

Preferred Education/Experience

• High School graduate or equivalent. College level education and or equivalent combination of education and experience.

Critical Skills and Expertise

• Must have advanced knowledge of Windows, Microsoft Office, Intermediate Microsoft Excel, Microsoft Navision, and Other Windows based programs.
• Must have good verbal and written communication skills.
• Must have high attention to detail.
• Skill in using 10 key adding machines by touch.
• Skill to type 60 words per minute.
• Ability to record input (data entry) information accurately.
• Ability to analyze data input & provide solutions for potential issues.
• Skill & consistency in making arithmetic calculations.
• Oral and written skills to convey ideas, facts, and information effectively and accurately.
• Skill in proofreading data to ensure accuracy.
• Ability to lift, pull, push, carry objects, or reports up to approximately 20 pounds and/or occasionally lift about 30 pounds.
• Knowledge of department, procedures, and practices with the ability to answer work-related questions or aid co-workers and customers in a timely and courteous manner.
• Ability to perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, philosophies, and standards with minimal supervision.
• Ability to fulfill requests or otherwise provide services, accurate information, or assistance in a courteous and timely manner.
• Ability to shift quickly between several tasks without loss of continuity.
• Ability to complete work that is precise and includes few or no errors.
• Ability to identify and use potential sources of data.
• Ability to make rapid, accurate scanning movements with the eyes.
• Ability to listen actively and demonstrate understanding, as well as follow written instructions.
• Ability to demonstrate safe work habits and safe use of equipment.
• Ability to perform all the essential functions of this job.

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