Order Management Coordinator at Judge Group
Shelby, MI 49455
About the Job
Location: Shelby (Township), MI
Description: Order Management Coordinator
Location: Shelby Township, MI
Job Type: Long-term contract/contract to hire
Schedule: 100% Onsite
Summary
The Order Management Coordinator serves as the single point of contact for assigned account managers, customers, and/or territories
This role leads the overall execution and coordination of orders, utilizing SAP to generate sales orders, purchase orders, invoices, and delivery notes/shipping documents
The coordinator communicates pertinent information to customers and generates data on orders, quotations, and lead times.
Education and Experience
High school diploma plus two years of related administrative experience, or an equivalent combination of education and experience.
Purchasing experience required.
Intermediate to advanced computer skills (Word, Excel, PowerPoint, MS Dynamics, Salesforce, SAP ERP system, Internet, E-mail).
Strong interpersonal and telephone sales skills.
Excellent organization and time management skills.
Ability to manage multiple activities and maintain confidentiality.
Essential Duties and Responsibilities
Collaborate with the outside sales team as a customer and product advocate, determining strategic approaches for sales support.
Work closely with the import coordinator to ensure goods are not held up in customs.
Interact directly with customers for issues related to order entry, order confirmation, delivery notes, invoices, delivery times, and methods.
Invoice selected CS orders, ensuring timeliness and accuracy.
Support System Partners/Distributors/Integrators throughout the sales interval.
Resolve customer complaints and issues in alignment with company mission, values, leadership principles, and financial objectives.
Verify customer and order information against configuration and quotes for accuracy.
Utilize SAP to generate purchase orders, invoices, and shipping documents.
Prepare and/or provide input on contracts and other forms/documents.
Inform customers of order information such as unit prices, shipping dates, and anticipated delays.
Complete and approve purchase requisitions for ordering stock items, including spare parts and repair orders.
Organize and track shipment and return of parts for repair and/or warranty exchange.
Handle cancellations or changes in sales orders, communicating changes with the account manager and/or related departments.
Coordinate with customer service personnel on order status to ensure on-time delivery.
Maintain accurate and complete data in Salesforce/Customer Relationship Management (CRM) database.
Participate in spare parts rotation schedule for after-hours support.
Work towards improving departmental KPIs.
Stay abreast of sales activity including sales targets, forecasts, market situations, and quote and price changes.
Participate in training sessions, meetings, skill-building, and professional development classes.
Assist Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
Submit invoices to supplier portals.
Assist Finance with information necessary to ensure accurate monthly robot inventory accounting, including loan robot consignments.
Adhere to the Quality System and participate in Quality meetings regarding process flow and efficiency issues.
Perform other duties as assigned.
Understand and follow safety regulations, identifying safety concerns.
Please send your resume to:
Contact:
This job and many more are available through The Judge Group
Find us on the web at www.judge.com
Description: Order Management Coordinator
Location: Shelby Township, MI
Job Type: Long-term contract/contract to hire
Schedule: 100% Onsite
Summary
The Order Management Coordinator serves as the single point of contact for assigned account managers, customers, and/or territories
This role leads the overall execution and coordination of orders, utilizing SAP to generate sales orders, purchase orders, invoices, and delivery notes/shipping documents
The coordinator communicates pertinent information to customers and generates data on orders, quotations, and lead times.
Education and Experience
High school diploma plus two years of related administrative experience, or an equivalent combination of education and experience.
Purchasing experience required.
Intermediate to advanced computer skills (Word, Excel, PowerPoint, MS Dynamics, Salesforce, SAP ERP system, Internet, E-mail).
Strong interpersonal and telephone sales skills.
Excellent organization and time management skills.
Ability to manage multiple activities and maintain confidentiality.
Essential Duties and Responsibilities
Collaborate with the outside sales team as a customer and product advocate, determining strategic approaches for sales support.
Work closely with the import coordinator to ensure goods are not held up in customs.
Interact directly with customers for issues related to order entry, order confirmation, delivery notes, invoices, delivery times, and methods.
Invoice selected CS orders, ensuring timeliness and accuracy.
Support System Partners/Distributors/Integrators throughout the sales interval.
Resolve customer complaints and issues in alignment with company mission, values, leadership principles, and financial objectives.
Verify customer and order information against configuration and quotes for accuracy.
Utilize SAP to generate purchase orders, invoices, and shipping documents.
Prepare and/or provide input on contracts and other forms/documents.
Inform customers of order information such as unit prices, shipping dates, and anticipated delays.
Complete and approve purchase requisitions for ordering stock items, including spare parts and repair orders.
Organize and track shipment and return of parts for repair and/or warranty exchange.
Handle cancellations or changes in sales orders, communicating changes with the account manager and/or related departments.
Coordinate with customer service personnel on order status to ensure on-time delivery.
Maintain accurate and complete data in Salesforce/Customer Relationship Management (CRM) database.
Participate in spare parts rotation schedule for after-hours support.
Work towards improving departmental KPIs.
Stay abreast of sales activity including sales targets, forecasts, market situations, and quote and price changes.
Participate in training sessions, meetings, skill-building, and professional development classes.
Assist Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
Submit invoices to supplier portals.
Assist Finance with information necessary to ensure accurate monthly robot inventory accounting, including loan robot consignments.
Adhere to the Quality System and participate in Quality meetings regarding process flow and efficiency issues.
Perform other duties as assigned.
Understand and follow safety regulations, identifying safety concerns.
Please send your resume to:
kbarrymore@judge.com
Contact:
kbarrymore@judge.com
This job and many more are available through The Judge Group
Find us on the web at www.judge.com
