Order Management Specialist - Storr Office Environments

Join Storr Office Environments in Raleigh, NC as a Full-Time Order Management Specialist and ignite your career in the dynamic world of B2B furniture! You will play a crucial role in order entry, ensuring customer contracts are processed efficiently while collaborating with vendors to meet customer needs. This onsite role offers a competitive pay rate of $21.00-$22.00 per hour, reflecting our commitment to attracting top talent.

Embrace a vibrant company culture defined by high performance, customer focus, and forward-thinking strategies. Your contributions will directly impact our success and create meaningful customer relationships. Take the next step in your career and be part of a team that values integrity, problem-solving, and professionalism!

Who are we? An Introduction

For over 100 years, Storr Office Environments has been recognized as the leading source for creating successful and high-functioning workspaces across multiple industries including corporate, healthcare, education, life sciences, and government facilities. Today's workspace is complex, but our expertise is innovative solutions that are custom-tailored to your specific goals whether it's a single office or a multi-city project. As one of the Top 10 Steelcase dealers in the U.S., we offer a comprehensive portfolio of new and pre-owned furniture in addition to our array of office services. Storr's mission is to be your single-source solution for inspiring spaces that make a positive impact on you, your team members, and your community.

Your day-to-day as an Order Management Specialist

As an Order Management Specialist (OMS) at Storr Office Environments, you will be at the forefront of delivering exceptional customer service and creating memorable experiences that delight our clients. Your responsibilities will include order and quote entry, confirming order status, managing vendor acknowledgments, and ensuring smooth communication throughout the entire process. Collaboration with sales, design, and project management teams is key to exceeding customer expectations. The ideal candidate will excel in problem-solving and communication, contributing to our high-performance culture. You will track delivery tickets, by working with vendors to address shipping discrepancies and maintain accurate billing processes.

By participating in weekly status meetings and maintaining organized records, you'll help ensure timely payments and issue resolution. Additionally, you'll support the team by providing backup coverage for the receptionist and assisting with any other operational duties as needed. Join us, and be part of a dynamic, customer-focused environment!

Are you a good fit for this Order Management Specialist job?

To thrive as an Order Management Specialist (OMS) at Storr Office Environments, you'll need a combination of strong problem-solving and communication skills. Your ability to articulate ideas clearly will facilitate effective interactions with customers, our sales teams, and vendors, ensuring everyone is on the same page. Attention to detail is paramount, as you will be handling order entry, tracking delivery tickets, and maintaining accurate billing practices. Adaptability is essential, allowing you to navigate challenges like order inaccuracies and shipping delays while maintaining a focus on customer satisfaction. A collaborative spirit will help you work seamlessly with various internal teams, promoting a culture of high performance and teamwork.

Additionally, time management skills will be crucial for juggling multiple responsibilities efficiently and ensuring timely follow-ups and resolutions. Embrace these skills to make a significant impact on our customer relationships and operational success!

Ready to join our team?

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.