Order Management Supervisor - DEMDACO

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues. ' Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone’s face.

We believe that business is not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace. To learn more, please visit https://www.demdaco.com

In order to be considered a candidate for this position, you must submit your resume/application and complete the Culture Index Survey below:

https://www.cultureindex.com/c/9671A7

The Order Management Supervisor is responsible for overseeing the daily operations of the order management team. Ensure that all customer orders are processed, fulfilled, and delivered accurately and on-time. Works closely with other departments, sales, supply chain, and distribution to resolve issues, address departmental constraints and enhance customer satisfaction.

Essential Duties and Responsibilities:

• Lead, mentor, and supervise order management team to ensure high performance.
• Oversee the accurate and timely processing of customer orders, from order to delivery.
• Address and resolve customer issues related to order processing.
• Identify inefficiencies in order management processes and implement improvements to enhance speed to shelf, accuracy, and customer satisfaction.
• Generate and analyze KPI reports, such as order accuracy, processing times, fill rate, and internal/external customer satisfaction. Report out to management on a daily, weekly and monthly basis.
• Demonstrate the ability to collaborate with cross functional partners to ensure smooth order processing and fulfillment.
• Must have a high sense of urgency to complete projects timely and efficiently.
• Provide coaching and assistance to order management team on an on-going basis.
• Oversee the use and accuracy of order management tools and systems, such as Oracle and Incorta.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Associates degree in related field or equivalent experience
• Minimum of 2 years Customer Service experience, related to account management.

Other:

• Competent in entire MS Office suite and specifically

• Outlook
• Excel
• Word

• Comfortable with an Oracle system
• Works very well under time deadlines and pressure
• Keeps detailed and accurate records and is highly organized

Supervisory Responsibilities:

Directly supervises order management team.

Work Environment:

Office

Physical Demands:

• Limited domestic travel
• Occasional site visits to warehouse
• Some lifting of 50 lbs. or less may be required from time to time

Job Benefits

• Medical, Dental and Vision Plan
• 401(k) with company match
• Time off includes PTO and 5 “Lift the Spirit” Days designed to assist with volunteer efforts and helping others
• Annual Community Giving Day
• Complimentary on-site fitness center.
• Generous product discounts
• Casual work atmosphere
• Potential for annual bonus based on company performance
• Company paid short-term and long-term disability