Order Processing Specialist at TEKsystems

Description:

- Respond to incoming calls and emails from customers in a timely and courteous manner.

- Assist with identifying customer needs and forwarding resolution opportunities to appropriate team members.

- Collaborate with other departments to ensure purchase order fulfillment.

- Develop and maintain positive relationships with partners by providing exceptional customer service.

- Process orders and appointments accurately and in a timely manner to ensure on time and in full delivery.

- Ensure all information is entered accurately in the company database.

- Maintain accurate and up-to-date records of customer interactions in supplemental files and our customer relationship management tool.

- Continuously learn and stay up to date on our customer products, facility standards, and policies / procedures

- Assist team members with client inquiries and requests.

- Work with management on assigned ad-hoc projects, research, and tasks.

Orders are mainly manual through EDI and over email

Will be tied to accounts once up and running, initially just help out

Could be CTH for right candidate especially if they are analytical

B2B experience

Additional Skills & Qualifications:

- 1-2 years of work experience, preferably in the manufacturing industry or B2B environment

- ERP/EDI skills

- Order processing exp

- Excellent telephone, email, and interpersonal skills

- Strong attention to detail and organizational skills

- Proficiency with Microsoft Suite

- Positive attitude and strong team player

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.