Organizational Change Manager - ExpediteInfoTech, Inc

Position Summary: ExpediteInfoTech, Inc. is seeking an Organizational Change Manager to join the OCM team within the Maryland Department of Health’s Office of Enterprise Technology. This team supports the implementation of critical enterprise systems. The Organizational Change Manager will focus on establishing the readiness of internal and external stakeholders within a structured process framework, including, but not limited to, changes to business processes, systems, and technologies.

The Organizational Change Manager maintains a broad understanding of project activities assigned to them and processes to apply a structured organizational change management (OCM) approach and methodology for the impact on personnel.

This is a hybrid position with 2-3 days per week on-site at 201 West Preston Street, Baltimore, Maryland 21201. Duration is 24 months.

Responsibilities:

• Create and deliver strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustainable behavior change.
• Determine and evaluate the change impacts and organizational readiness to limit potential risk. Conduct post-implementation reviews to assess the decisions and performance related to the change request.
• Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices.
• Credible expertise in applying and implementing OCM disciplines (e.g., change strategy, sponsor and change advocate development, strategic communications, learning and development, resistance management, and change sustainability) within a regulatory environment.
• Conduct survey assessments to identify potential risks.
• Develop a tailored strategy, training, and communication plan.
• Develop a set of actionable and targeted change management plans – including a communication plan, sponsor roadmap, coaching plan, training plan, stakeholder analysis, and resistance management plan.
• Facilitate focus groups to discuss bottlenecks hindering adoption and establish a mitigation plan.
• Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term success.
• Utilize interactive dashboards and reports to visualize and trend adoption metrics.
• Measure the success of change and provide lessons learned.
• Identify potential personnel risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Understand the client's organization and change management issues, explain the factors involved, and shape organizational solutions to deliver value to the client.
• Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
• Be an active and visible coach to executive leaders who are change sponsors.
• Create and manage measurement systems to track and report on individual changes' adoption, utilization, and proficiency.
• Identify resistance and performance gaps and work to develop and implement corrective actions.
• Help re-align the organization, its people, and their actions with critical businesses.
• Develop surveys, newsletters, and other communication materials as needed.
• Facilitate project meetings, assign and manage tasks for change activities.

 
Required:

• A proven Change Leader who has results-driven experience in leading large, complex change initiatives. Previous experience with large-scale, technology-related changes.
• Minimum of 5 years’ experience related to the successful delivery of change management work in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and organizational readiness.
• Bachelor’s degree from an accredited college or university in Business Administration, Communication, Organizational or Cultural Change Management, or equivalent business experience.
• Exceptional written and oral communication skills, able to synthesize information and tailor communication style and content for a variety of audiences.
• Large-scale system deployment experience within a healthcare organization.
• Demonstrated experience conducting meetings and making presentations.
• Proactive self-starter; effective in both team settings and as an individual contributor.
• Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success.
• Strong analytical and critical thinking skills.
• Experience using Microsoft Office applications.
• Ability to work independently and manage work to a defined schedule.
• Comfortable and confident in presenting to both front-line employees and executives.

 
Desired:

• Prosci or other Change Management certification

 
About: ExpediteInfoTech, Inc. (EIT) is an SBA 8(a) certified small business. Headquartered in Rockville, MD since 2012, EIT has provided specialized technical, cybersecurity, IT, and financial advisory solutions to the Federal, State and County governments. Our clients include the US Department of Education, US Department of Transportation, US Department of Justice, US Department of Health & Human Services, Montgomery County government, Prince George's County Government, the governments of the State of Maryland and the District of Columbia. EIT is appraised at level 3 for CMMI Services & CMMI Development, as well as ISO 9001:2015, ISO 20000-1:2018 and ISO 27001:2013.

EIT offers a competitive benefits package including medical, dental, vision and prescription drug coverage, paid time off, federal holidays, matching 401K plan, and tuition/professional development reimbursement benefits.

EIT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.