Orthodontic Area Manager - Choice Healthcare Services

Orthodontic Area Manager

Summary: The Area Manager is responsible for prioritizing, participating, and leading the orthodontic business in 3 CHOICE Offices in the Denver, CO area.  The Area Manager's primary goal is to ensure that the operations and activities within their designated area are running smoothly and efficiently to meet the organization’s goals and objectives.  Areas of responsibility include but are not limited to building professional doctor relationships, staffing, administrative requirements and reports, quality assurance of services, team meetings and action reporting. This position regularly and consistently demonstrates knowledge of industry and works closely with our internal team, as well as the support team and vendors. The Area Manager performs his/her duties independently and directly manages and guides staff in related functional areas of Choice.

We are seeking a dynamic individual who loves to make an impact to join CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need.  CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. 

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Lead and supervise a team of employees or managers working within their area.  They are responsible for hiring, training, and developing their team members to ensure they are performing effectively.
• Ensure a high level of patient satisfaction is crucial in this role.  Area Manager will oversee patient service efforts, resolve patient complaints, and implement strategies to improve patient experience.
• They are responsible for optimizing the efficiency of operations within their area.
• Area Managers have budgetary responsibilities.  They need to manager expenses, control costs, and allocate resources effectively to achieve financial targets.
• Ensure that all operations and activities within their area comply with company policies, industry regulations, and safety standards is a critical aspect of the role.
• Area Managers monitor the performance of their area against key performance indicators and metrics.  They analyze data to identify areas for improvement and take corrective actions when necessary.
• Effective communication is vital for an Area Manager.  They need to relay information between upper management and their team, ensuring that everyone is aligned with the organization’s goals.
• Area Manager will implement corporate strategies and initiatives.
• Keep abreast of market trends, competition, and local factors that may impact the business.

Education and/or Experience:

• Education equivalent to a College/University Associate’s degree in a business or dental related field
• One (1) to three (3) years or more of relevant work experience as an office manager in a dental orthodontic practice
• 2 years of working in the orthodontic field is highly preferred
• Demonstrates knowledge of Microsoft Office and a dental practice program such as Dentrix
• Ability to solve problems by applying basic knowledge and technology.
• Ability to troubleshoot dental systems and technology with the assistance of the IT Department to maintain continuous services in the event of a system issue
• Demonstrates professional development by participating and seeking out higher-level, innovative training opportunities
• Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team oriented and willing to assist where/when needed
• Exceptional communication skills with the ability to demonstrate these skills in both face-to-face and electronic formats including but not limited to telephone and email systems with special attention to detail and accuracy