Orthodontic Treatment & Patient Care Coordinator - Hire Life Recruiting and Consulting
Alexandria, VA 22303
About the Job
Job Title: Orthodontic Treatment & Patient Care Coordinator
Company: Alexandria Orthodontics
Location: Alexandria, VA
Job Description:
Alexandria Orthodontics is seeking an energetic and detail-oriented Orthodontic Treatment & Patient Care Coordinator to join our team. In this dual role, you will play a vital part in ensuring a seamless patient experience, from initial consultations to treatment completion. You will utilize your sales and communication expertise to guide patients through their orthodontic journey while maintaining a high level of care and organization.
Responsibilities:
Treatment Coordination:
- Conduct initial consult phone calls to gather patient information and schedule appointments.
- Prepare and send first evaluation letters to new patients.
- Assist with follow-up calls and communications as needed.
- Prepare necessary paperwork for upcoming patient appointments (post-consult, debond, interproximal reduction, etc.).
- Handle dental insurance resubmissions, explaining available options to patients (plan assist, recall, appeal).
- Communicate with orthodontic technicians regarding upcoming patients and treatments.
- Document treatment card notes accurately and comprehensively.
- Ensure patients understand their treatment plans by explaining details throughout the consultation process.
- Understand and present financial options clearly to patients.
- Educate patients on orthodontic benefits and necessary treatments.
- Create referrals for interproximal reduction procedures.
- Conduct care calls to follow up with patients and address any concerns.
- Participate in treatment coordinator training to enhance skills and knowledge.
- Finalize fee presentations and ensure patients are informed of costs.
- Follow through on next steps and ensure a smooth transition for patients.
- Communicate effectively with referring dentists and orthodontists.
- Draft first evaluation letters and clearance letters.
- Maintain thorough documentation of consults, treatment card notes, and other relevant information.
- Coordinate necessary treatments with dentists and orthodontists.
- Follow up on dental insurance denials and discuss financial options with patients.
- Capture debond and interproximal reduction photos for marketing purposes.
Patient Care Coordination:
- De-escalate and resolve issues with difficult patients.
- Administer debond surveys and collect feedback.
- Monitor and respond to debond emails.
- Coordinate clinic and lab schedules for treatment starts.
- Manage the aligner approval process.
Qualifications:
- Minimum of one year of experience in the orthodontic field as a treatment coordinator and patient care coordinator.
- Fluent in Spanish (required).
- Excellent sales and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to problem-solve and prioritize tasks effectively.
- Proficiency with technology and orthodontic software.
- Passionate about patient care and delivering positive outcomes.
- Positive attitude and enthusiasm for working in a dynamic orthodontic practice.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and advancement.
- Collaborative and supportive work environment.
- State-of-the-art technology and modern facilities.
- Chance to make a meaningful impact on patients' lives and smiles.
How to Apply:
If you are a motivated and experienced orthodontic professional ready to make a difference, we encourage you to apply. Please submit your resume and cover letter highlighting your relevant experience to [email protected]
Join our team at Alexandria Orthodontics and help us create beautiful smiles that last a lifetime!
Wage: $25 - $28 based on experience / Bonus and Benefits available