OSP PM - Round Rock, TX - Georgia IT Inc.
Round Rock, TX
About the Job
Job Title: OSP PM
Location: Round Rock, TX
Position Type: Contract
Rate: DOE
US Citizen, Green Card, GC EAD and TN
Job Description:
Location: Round Rock, TX
Position Type: Contract
Rate: DOE
US Citizen, Green Card, GC EAD and TN
Job Description:
- Ideal candidate is a project manager that can lead implementation of infrastructure and call routing changes to a designated Outsourced Service Providers for a large contact center customer.
- Previous experience working with telecom carriers to implement new or upgrade current MPLS circuits is a must
- General knowledge of contact center call flow routing is a must
- Strong project management skills shall include project schedule creation, risk and issues tracking and mitigation
- Need a senior level PM for high visibility project to implement IVR Automation globally
- Will work closely with the business supporting Services Deployment and Support. Good communication and clear expectation setting are required.
- Will work with voice engineers for current capacity and design of the voice call transport
- Will work with Dell developers for business requested ACD call flow and ICM routing changes
- Avaya ACD and Cisco ICM knowledge
- Previous experience with OSP setup and company agent / call transition to the OSP
- Experienced PM skills especially, schedule management and risk management
- Knowledge of server provisioning
- US location, Austin, TX preferred
- Experience with Citrix or other Virtual Desktop Infrastructure solution a plus
Source : Georgia IT Inc.