Outbound Customer Service Representative - Murtech Consulting
Wilmington, DE
About the Job
Job Title: Outbound Customer Service Representative
Location: 100% Remote (Local DE residents preferred but not required;candidatesw/knowledge of Delaware Medicaid)
Training will be 6 weeks long and will shortened/extended depending on the staff need.
Start Date: 11/11/2024
Job Description:
- Receive inbound calls; calls may involve claims status, rejections & benefit information; proficient computer skills
- Communicate effectively with members.
- Initiate outreach efforts, primarily by telephone, to conduct screening/surveys of members who may benefit from Care Coordination assistance. (Ex. Members who have needs relating to Physical Health, Behavioral Health and Health Related Social Needs (SDOH)
Qualifications:
- High school diploma/GED
- 1-3 years of Screening/Survey experience preferred
- 1-3 years of Customer service experience required (open to candidates with more than 3 years' experience)
- Must be comfortable working in a high call volume position (100 calls a day, with 50 being outbound calls and 50 being inbound calls)
- Must be proactive, self-directed, assertive and creative in problem solving and system planning
- Strong active listening skills with the ability to act sensitively toward diverse people and situations. Ability to successfully interact with external customers, peers, colleagues, and management team
- Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
- Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
- Must demonstrate sound judgment and discretion when approaching problems and making decisions
Preferred Qualifications:
- Prefer candidates who are familiar with Delaware, local resources and the DE Medicaid population but it is not required
- Previous medical experience preferred, previous outbound member outreach and the ability to escalate preferred
- Experience with pediatrics preferred
- Bilingual candidates preferred
Source : Murtech Consulting