Job Summary:

The Warehouse Outbound Supervisor is responsible for overseeing the outbound operations within the warehouse, ensuring that products are shipped accurately, efficiently, and in accordance with company standards. This role involves managing a team of warehouse associates, coordinating with various departments, and continuously improving processes to optimize performance.

Key Responsibilities:

• Supervise Outbound Operations:
  • Oversee all outbound processes, including picking, packing, and shipping of products.
  • Ensure that all shipments are prepared and dispatched according to schedules and quality standards.
• Team Management:
  • Lead, train, and motivate a team of warehouse associates, ensuring effective performance and adherence to company policies.
  • Conduct regular performance reviews and provide feedback to staff.
• Process Coordination:
  • Collaborate with inventory control, procurement, and customer service teams to manage order fulfillment and address any issues.
  • Ensure accurate order processing and timely shipment of goods.
• Performance Monitoring:
  • Track key performance indicators (KPIs) such as order accuracy, shipping efficiency, and timeliness.
  • Identify areas for improvement and implement corrective actions to enhance operational performance.
• Compliance and Safety:
  • Ensure compliance with all safety regulations, company policies, and legal requirements.
  • Conduct regular safety inspections and training to maintain a safe working environment.
• Customer Issue Resolution:
  • Address and resolve any customer complaints or issues related to outbound shipments.
  • Implement solutions to prevent recurring problems.
• Process Improvement:
  • Evaluate current processes and procedures to identify opportunities for efficiency gains and cost reductions.
  • Implement new technologies or methods to improve outbound operations.
• Inventory Management:
  • Monitor inventory levels and ensure proper handling and storage of products before shipment.
  • Coordinate with inventory teams to manage stock discrepancies and replenishment needs.
• Reporting and Documentation:
  • Generate and maintain reports on outbound operations, including shipping performance, staff productivity, and issue resolution.
  • Provide regular updates and insights to management.
• Equipment Maintenance:
  • Ensure that all outbound equipment is well-maintained and operational.
  • Coordinate repairs and maintenance as needed.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree in logistics, supply chain management, or a related field preferred.
• Proven experience in warehouse operations, with at least [X] years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite.
• Knowledge of safety regulations and best practices in warehouse operations.
• Ability to work under pressure and meet tight deadlines.

Physical Requirements:

• Ability to lift and move heavy items as required.
• Capability to stand, walk, and move for extended periods.
• Comfortable working in a warehouse environment, including exposure to varying temperatures.

Express Employment Professionals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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