Outlet Store Manager - GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA

Essential Functions:

Responsibilities:

The outlet store manager is responsible for leading the outlet store team to generate revenue through the movement of salvage products in and out of the outlet store. The outlet store manager drives the daily workflow of rotating tables of salvage in and out of the outlet store. The outlet store manager drives revenue while managing costs to operate a high-volume retail operation with multiple team members to support the mission of Goodwill Industries of Southeastern Louisiana.

1. Leads, supervises, and motivates store employees to reach production and rotation goals.

2. Ensures safe and proper crowd control within the outlet store.

3. Rotates tables of salvage merchandise quickly and efficiently per rotation guidelines.

4. Works closely with transportation, warehouse, and aftermarket teams to ensure proper flow of salvage merchandise into and out of the outlet store.

5. Staffs the outlet store by hiring, coaching, training, developing, and leading the store team.

6. Completes hiring and other paperwork required in the day-to-day operation of the store.

7. Holds staff accountable through coaching and corrective action when necessary.

8. Ensures compliance with all safe practices and safety policies and procedures.

9. Creates and maintains a positive public image of Goodwill through a clean store environment, full of fresh products throughout the day, with a focus on excellent customer service.

10. Opens and closes the store. Balances cash registers and conducts end of day procedures.

11. Maintains a clean and hazard free store through daily monitoring and cleaning of all areas.

12. Performs all duties of all store personnel including cash register, table tipping, table rotation, cleaning, customer service, etc.

13. Communicates daily needs with transportation and warehouse departments.

14. Schedules outlet store employees with focus on adequate coverage of outlet store operation to ensure constant rotation of fresh product into and out of outlet store.

15. Conducts daily store walkthroughs, daily store team huddles, and regular store meetings.

16. Knows production, revenue, and expense budgets, and works to achieve/exceed budgeted goals.

Skills and Abilities:

1. Must be able to achieve budgeted goals and implement a contingency plan if goals are not met.

2. Must be able to interact cordially and productively with a variety of people.

3. Must be able to market Goodwill and explain the mission to the public.

4. Must establish and maintain effective working relationships with store, warehouse, and transportation personnel.

5. Must be able to read, write and communicate clearly in English.

6. Must be able to work a flexible schedule on short notice, including nights, weekends, long hours.

7. Must have access to transportation. Must be able to pass MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration and a current vehicle inspection sticker.

8. Must be able to engage in prolonged standing, walking, and bending.

9. Must be able to function in a fast-paced work environment with occasional periods of high stress.

Requirements:

1. High School diploma or equivalent. Some college or leadership training preferred.

2. Minimum of five years’ experience in retail management preferred.

3. Prefer a background in leading teams in retail sales, production, manufacturing, or assembly.

4. Must maintain minimum liability automobile insurance as required by the State of Louisiana.

5. Possess a valid driver’s license, maintain current registration, and state inspection.

6. Must be proficient in computer skills including Outlook, Word, Excel, and other programs.

Working Conditions:

Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions, occasional travel in service area.