Under the direction of the Administrative Director, the Outpatient Clinic Coordinator is responsible for many of the administrative tasks related to geriatric primary care practices at Hebrew SeniorLife. The Outpatient Clinic Coordinator will be the first point of contact for patients seeking care in our outpatient medical practice setting and as such, will demonstrate a strong commitment to the philosophy and goals of the mission of Hebrew SeniorLife by ensuring safe, quality care is provided to all of our geriatric patients.  The Outpatient Clinic Coordinator will schedule patients, triage incoming calls, support the clinicians within the practice, and perform other duties related to the smooth running of the medical office. Work with all members of the clinical team to provide top notch clinical care and service to patients receiving care in our medical practices. Strive to make every encounter with each patient a positive and meaningful experience and opportunity while providing safe and efficient quality of care.

Position will support our NewBridge on the Charles location in Dedham and our Orchard Cove location in Canton.

Core Competencies:

• Ability to prioritize work
• Excellent professional communication skills- both verbal and written

Position Responsibilities:

• Greet patients upon arrival to Outpatient Clinic.
• Serve as communication and information resource for patients on the phone and in person in the clinic.
• Maintain excellent “customer” service with patients, families, clinicians and all co-workers.
• Protect patient confidentiality by promoting professional staff communication according to HIPPA standards.
• Use appropriate practice management systems to schedule all appointments, arrive patients, capture and update demographics.
• Verify insurance and collect co-pays and/or patient balances at time of visit.
• Answer phones for outpatient clinics.
• Use electronic medical records system to maintain patient charts. Scan consultant notes, results, follow up information into chart.
• On a daily basis, open mail and triage to appropriate provider.
• Establish and maintain relationships with other departments and individuals who are important to the overall success of the outpatient clinics (Medical Records, Pharmacy, Assisted Living, Administration)
• Adhere to established policies, procedures and objectives.
• Complete special projects as assigned.
• Exemplify professionalism and exhibit values that contribute to the achievement of the mission of Hebrew SeniorLife.
• Order various clinical or non-clinical supplies for the practice
• Process billing encounter forms and troubleshoot any billing denials as appropriate

Qualifications

• 2-3 years of medical office experience required.

• Previous geriatric experience preferred. Medical Assisting experience is also a plus.
• Must be professional, proactive, collaborative, conscientious and results-oriented individual. 
• Superb organizational skills. Must be motivated to learn and flexible to change.
• Computer literacy required; experience with Windows is required. Practice Management Systems experience is desirable.