Outreach Crisis Specialist, PM - AltaPointe Health

Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.

Outreach Specialists are responsible for responding to crisis calls, scheduling and attending face to face visits following calls to CarePointe or the Outreach Liaison, educating families on crisis de-escalation and safety plans, and coordinating care with appropriate AltaPointe programs.

Essential Functions

• Responds to crisis calls in a timely manner
• Makes face to face visits when calls come into CarePointe or the Outreach Liaison
• Provides services in the community, consumer’s homes, etc.
• Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
• Effectively determines the level of response needed in crisis situations
• Assists in contacting family members if needed
• Communicates effectively with CarePointe to assist in finding appropriate placement when necessary
• Evaluates the consumer for community referrals needed
• Educates families on de-escalating crisis situations including but not limited to safety plans
• Assists in securing emergency medical services or law enforcement if needed
• Advocates on behalf of the consumer to secure community resources
• Effectively collaborates with the treatment team members and outside sources in the delivery of services
• Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk
• Travels to consumer’s homes to ensure medication compliance as needed
• Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
• Handles and triages calls from multiple referral sources
• Effectively demonstrates the application of adult specific competencies
• Provides transportation to services on a limited basis
• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance case management skills
• Documents in a timely fashion per Alta Pointe policy
• Documents using Avatar appropriately
• Documents appropriate, complete, and comprehensive assessments
• Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
• Documents in a clear and concise manner services provided before the completion of the shift
• Documents legibly
• Effectively manages caseload based on consumer needs
• Meets Alta Pointe productivity standards
• Treats consumers with care, dignity and compassion
• Respects consumer’s privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others judgments
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm to consumers and families
• Actively participates in Performance Improvement activities
• Actively participates in Alta Pointe committees as required
• Completes assigned tasks in a timely manner
• Follows Alta Pointe policies and procedures
• Attends to required in-service training and other workshops

Master’s degree in a mental health discipline.