Outreach Manager - Fabric Health

About Fabric Health:
Since our inception in 2021, we've been at the forefront of social impact, recognized by Fast Company and Forbes for our exceptional service to thousands of families. We're on a mission to change the way families access healthcare and public benefits, and we do it in a place you'd least expect - laundromats!

We are looking for an Outreach Manager to manage Fabric’s Pittsburgh-area team of Outreach Specialists. The Outreach Manager will split their time between managing the team and on-the-ground outreach work in laundromats. The Outreach Manager will be a part of the Pittsburgh leadership team and will inform the build-out of the company's products and processes.

Outreach Manager Responsibilities 

• Manage and Develop: Lead a team of Outreach Specialists, including:
  • Effectively motivating the team through coaching and direct feedback
  • Setting and managing individual and team-based objectives
  • Communicating with a diverse team with different backgrounds, skills, and experience levels
  • Unblocking challenges for the team, including but not limited to inventory and working in public settings
  • Developing new and more effective ways to conduct outreach & structure the outreach team
• Outreach: Conduct outreach in laundromats, including:
  • Building relationships with families in laundromats 
  • Developing an understanding of families’ needs and identifying where they need support 
  • Completing public benefits applications on behalf of families (e.g. Medicaid, SNAP, LIHEAP), as well as helping navigate their health plans (e.g. find and make doctor’s appointments)
  • Making referrals to outside resources as needed and providing required documentation
• Hire, Staff, and Schedule: Assist in the growth and optimization of the team, including:
  • Interviewing, hiring, and onboarding new outreach team members
  • Creating schedules for outreach staff and handling all administrative tasks related to the management of the team (e.g. schedule management and approving hours) 

Required Qualifications

• Experience conducting community outreach, field marketing, canvassing, customer service, or sales
• Experience managing small teams (3 people)
• Willing and able to spend their time working in person inside laundromats
• Consistently available on weekends: laundromats are busiest on weekends!
• Reliable transportation to different locations throughout Greater Pittsburgh

“Nice to have” Qualifications

• Experience working with high-needs populations
• Comfort with learning and using a variety of apps and technologies
• Experience using Compass or completing state benefit applications
• Spanish language fluency
• AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply

Salary and Benefits: $60,000-$65,000
Full-time employees receive a PTO plan, generous monthly medical stipend, and equity options

Answers to FAQs

• No, we don’t sell insurance. Our focus is on helping people use the healthcare system and the care they have and need.
• Yes, you will receive training to do this work
• Yes, you will be working in laundromats a few days a week
• No, you will not be washing laundry!

Candidates may be subject to background checks and reference checks.

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