Outreach Participation Specialist - ITHAKA
New York City, NY
About the Job
ITHAKA's mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.
The Role
ITHAKA is seeking a teamwork and detail oriented individual to support access to the ITHAKA suite of products and services across our communities. You will join Outreach and Participation Services, a team dedicated to growing and managing our network of more than 11,000 library partners in 170 countries.
As an Outreach Participation Specialist, you will play a key role in supporting our full suite of platform products and services such as JSTOR, Portico, and ITHAKA Infrastructure Services. This is a great opportunity for a collaborative and service oriented individual who loves a challenge to learn what goes into managing our relationships, from identifying prospects to supporting them through the sales cycle. You will work under the direction of the Senior Manager, Outreach Operations and Support and in partnership withthe Outreach team, with an emphasis on a regional pod team. This is a full-time position, expected to work 40 hours per week.
Responsibilities
The Outreach Participant Specialist supports the sales activities of the Outreach regional teams. You will collaborate with Outreach Account Ownersand libraries to facilitate the ordering process, provide pre-sale and post-sale support, and lead the administrative needs of the Outreach team.
- Collaborate with Outreach Account Owners to achieve participation goals and expand access to the full ITHAKA suite of services.
- Work with libraries to provide quotes, accept orders, and license access to ITHAKA products and services.
- Process orders across ITHAKA product lines.
- Facilitate the renewal process in partnership with ITHAKA teams.
- Complete administrative outreach tasks such as lead assignment, data entry, and contact management.
- Ensure and maintain high quality data in ITHAKA's CRM.
- Respond to customer inquiries for identified needs and campaigns.
- Provide additional support across ITHAKA territories as needed.
- Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.
Experience and Skills
- Strong email, verbal, and written communication skills.
- Strong attention to detail and the ability to meet deadlines.
- Ability to work well as a team member.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and communication platforms such as Slack.
- Experience managing outreach activities such as account creation, order entry, case and email facilitation within a CRM (preferably Salesforce).
- Strong organizational and time management skills.
- Ability to multitask.
- Ability to perform with minimal supervision and to prioritize diverse work assignments.
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $50,000 to $55,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, gym reimbursement, and more.
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Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA's mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we're not considering candidates who are unable to work and reside in the continental U.S.
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there's anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.
