Outreach & Referral Specialist - Yamhill Community Care

Location: Hybrid. Most of the positions at YCCO are hybrid, meaning they have the flexibility to work both remotely and/or in-person at YCCO's office in McMinnville, OR.

Department: Early Learning Hub                             FLSA Status: Exempt

Reports To: Early Learning Supervisor                    Physical Strength: Light (L)

About Us:  Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being.

Learn more about Yamhill Community Care:  click here

Summary

The Outreach & Referral Specialist is responsible for developing and implementing outreach plans and providing referral coordination to local individuals, agency partners and the community as a whole regarding health plan and social services, processes, and access. This position coordinates and assists in alignment with healthcare transformation, strategic, and early learning goals by performing the following duties.

Essential Duties

1. Develops and implements plans to engage and train cross-sector partners to facilitate connection to family support services.
2. Develops and implements outreach plans for underserved children and families, in collaboration with the Early Learning Director, the FamilyCore Leadership Team, and the Early Learning Council. 
3. Develops and implements networking and professional development opportunities to support the home visiting network.

Job Duties

Communications & Public Relations

• Implements public relations campaign for FamilyCore, as per the recommendations of consultants and the FamilyCore Leadership Team.
• Develops and implements outreach plan to regularly engage and train social service agencies and the faith community in social service supports and referral processes.
• Works closely with the Primarily Care Innovation Specialist to develop pathways to family support services in clinic settings.
• Coordinates regular trainings in family support services for clinicians. 

Early Childhood Program Expansion

• Tracks and ensures implementation of FamilyCore strategic plan.
• Develops and implements an outreach plan for all publicly funded preschool and kindergarten transition programs in Yamhill County, with a focus on select priority populations.
• Partners with Early Learning Director to develop a No Wrong Door system for all Early Care & Education programs in the hub region.
• Connects with families applying for Preschool Promise or FamilyCore services and works with Data & Reporting Specialist to ensure processing of applications.
• Budgets, plans, markets and identifies biannual events for Yamhill maternal health community.
• Supports team’s efforts in conducting periodic extensive community assessments to inform expansion of childcare and preschool opportunities.
• Provides ongoing coverage for the Service Integration Specialist, as needed.

Home Visitor Network

• Develops and implements annual professional development plan for home visitor network, in collaboration with the Family CORE Leadership Team.
• Coordinates quarterly professional development opportunities for the home visiting network.
• Promotes collaborative communication among home visiting service providers.

Other Duties

• Supports Early Learning events, as needed.
• Actively participates in weekly Early Learning team meetings and monthly Yamhill CCO staff meetings.
• Participates in networking and professional development opportunities provided by the Oregon Health Authority and the Early Learning Division, as applicable.
• Participates in meetings, webinars, workshops and conferences to share professional knowledge with peers around the state and nationally, as applicable.
• Participates in partner agency advisory councils, as assigned.
• Participates in work review and coaching plans, as necessary.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from manager.
• Other duties as assigned.

Essential Department & Organizational Functions

• Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Compliance to assist with audits; including the External Quality Review (EQR), as needed.
• Proposes and implements process improvements.
• Meets deadlines for completion of assigned responsibilities and projects.
• Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
• Demonstrates cooperation and teamwork using a professional and respectful demeanor.
• Provides cross-training on specific job responsibilities.
• Meets identified goals that contribute to departmental goals.
• Works collaboratively in a team and matrixed (cross-department) environment with a spirit of cooperation.
• Respectfully takes direction from Supervisor.
• Performs other duties as assigned.

Essential Department & Organizational Functions

• Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Compliance to assist with audits; including the External Quality Review (EQR), as needed.
• Proposes and implements process improvements.
• Meets deadlines for completion of assigned responsibilities and projects.
• Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
• Demonstrates cooperation and teamwork using a professional and respectful demeanor.
• Provides cross-training on specific job responsibilities.
• Meets identified goals that contribute to departmental goals.
• Works collaboratively in a team and matrixed (cross-department) environment with a spirit of cooperation.
• Respectfully takes direction from Supervisor.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Bilingual preferred (Spanish/English).
• Ability to provide services that are client/family centered, culturally competent, and respectful of individual needs.
• Ability to use appropriate engagement skills when working and communicating with community partners.
• Familiarity with local community resources and partners or ability to gain knowledge quickly.
• Understanding of early childhood education needs or the ability to learn quickly.
• Ability to use good judgment, personal initiative, and discretion in performing job responsibilities.
• Ability to create and implement project plans.
• Excellent customer service skills, including ability to treat members with dignity and respect and without judgment.
• Ability to communicate clearly and effectively both orally and in writing.
• Skills in spelling, grammar, and punctuation.
• Ability to establish and maintain collaborative relationships with all levels of co-workers and the general public.
• Ability to work in high volume and high-pressure situations, including multi-tasking.
• Ability to plan, prioritize, and organize work.
• Ability to demonstrate initiative, solve problems and make decisions.
• Ability to work autonomously within a team setting.
• General keyboarding, data entry and other computer skills.
• Occasional weekend or evening hours will be required.
• Excellent organizational skills including ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
• Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix or shared resources across departments work model.
• Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
• Ability to communicate both professionally and effectively in all forms of communication.
• Ability to work in an environment with diverse individuals and groups.
• Ability to remain flexible, positive, and adaptable.
• Ability to work across the YCCO region and to work remotely, as needed. 

Supervisory Responsibilities

This position has no supervisory responsibility.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Required:

• Bachelor’s degree in social work, public health, or related field 

OR:

• Associate degree in early childhood education 

With:

• Five (5) years of experience in early childhood
• Minimum one (1) year experience performing outreach or event planning. 
• Minimum one (1) year experience working with at-risk populations.

OR:

• Any combination of education and experience would qualify candidate for the position.

Preferred:

• Experience in care coordination and/or home visiting. 

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations. 

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.

This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.