Outreach Specialist - Career TEAM
Hyattsville, MD
About the Job
Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.
Career Team is looking to hire an Outreach Specialist who will be responsible for initiating contact with assigned Customers and encouraging their active engagement with the provided services. The ideal candidate will possess effective communication and organizational skills, along with resilience and an outcome-driven mindset. The Outreach Specialist will be performed under the supervision of the Project Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
The Outreach Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
- 401k with a generous employer match;
- medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
- disability insurance;
- and supplemental insurance
Your Impact on Career TEAM's Success:
- Initiate contact with assigned Customers in a timely and professional manner
- Encourage active participation in provider activities and mandated programs
- Re-engage customers who have discontinued participation and encourage continued engagement
- Communicate outreach and engagement efforts effectively to Case Managers and other team members
- Identify and address barriers hindering Customer engagement with the services
- Maintain accurate records of outreach activities
- Collaborate with Case Managers to develop strategies for successful Customer engagement
- Provide timely updates and reports on outreach and engagement efforts to management.
- Advocate for customers' needs and rights, providing advocacy and support as necessary
- Maintain accurate and up-to-date records of customer interactions and outcomes
- Ensure compliance with data privacy and confidentiality policies and procedures
- Approach each day and task with a "ZAG" mindset
- Other duties and projects as needed for the success of the program
The Ideal Qualifications for this Position Include:
- Associate's degree from an accredited college or university OR Minimum of two (2) years of experience in adult learning, workforce development, career training, or a related employment field
- Effective and engaging communicator with strong interpersonal skills
- Analytical and organizational skills to manage outreach efforts efficiently
- Resilient and outcome-driven with a focus on customer engagement and program success
- Prior experience working with populations similar to the District's customers
- Computer literate with knowledge of relevant software and tools
- Ability to work in a dynamic team environment - must have excellent teamwork, communication, and interpersonal skills
- Detail-oriented with strong organizational, analytical, research, and problem-solving skills
- Knowledgeable about the local region and relevant partners
- Multilingual or Bilingual preferred
- A Valid Driver's License
Salary: $40,000 - 43,000 Salary is commensurate with experience and education
Travel:Position may require local travel up to 15-20% of the time
Employment Type:Full-Time, Non-Exempt, Hourly
About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.
Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
