Outreach Specialist - Aston Carter
Louisville, KY
About the Job
Job Title: Outreach Benefits Specialist
Job Description
Participate in training and certification activities to gain an understanding of all facets of outreach benefits. Independently schedule and conduct enrollment assistance at designated locations. Provide assistance to persons as they enroll or enter information into the outreach benefits self-service portal. Track the status of pending applications and upload customer documents. Submit documentation for Manual ID Verification for customers unable to verify their identity through Experian. Provide information and services in a fair, accurate, and impartial manner. Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by kynect, including individuals with limited English proficiency, using available tools such as fact sheets, Language Line, and functions for individuals with disabilities. Respond to customer inquiries by confirming understanding of each inquiry; gathering and researching information; assembling and providing information; and verifying the customer understands the information and answer. Generate and submit weekly reports of required data, including but not limited to, numbers of applications, enrollments, and renewals, demographics of persons served, hours worked on-site and for enrollment assistance, numbers and types of referrals sent and received, number of appointments, and individuals assisted.
Hard Skills
+ Facilitating enrollment in Qualified Health Plans (QHP)
+ Insurance affordability programs
+ Public service assistance programs
+ Manual ID Verification
+ Data tracking and reporting
Soft Skills
+ Independence
+ Attention to detail
+ Cultural and linguistic sensitivity
+ Effective communication
+ Customer service
Job Type
This is a Contract-to-Hire position with a duration of 1 Year
Potential to go on perm if meeting expectations.
Work Site
This is an onsite position with working 5 days onsite (Mon-Fr, 8am-5pm)
Mainly sitting at the front desk greeting walk ins
Work Environment
Work is conducted at designated locations in the KIPDA region.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Job Description
Participate in training and certification activities to gain an understanding of all facets of outreach benefits. Independently schedule and conduct enrollment assistance at designated locations. Provide assistance to persons as they enroll or enter information into the outreach benefits self-service portal. Track the status of pending applications and upload customer documents. Submit documentation for Manual ID Verification for customers unable to verify their identity through Experian. Provide information and services in a fair, accurate, and impartial manner. Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by kynect, including individuals with limited English proficiency, using available tools such as fact sheets, Language Line, and functions for individuals with disabilities. Respond to customer inquiries by confirming understanding of each inquiry; gathering and researching information; assembling and providing information; and verifying the customer understands the information and answer. Generate and submit weekly reports of required data, including but not limited to, numbers of applications, enrollments, and renewals, demographics of persons served, hours worked on-site and for enrollment assistance, numbers and types of referrals sent and received, number of appointments, and individuals assisted.
Hard Skills
+ Facilitating enrollment in Qualified Health Plans (QHP)
+ Insurance affordability programs
+ Public service assistance programs
+ Manual ID Verification
+ Data tracking and reporting
Soft Skills
+ Independence
+ Attention to detail
+ Cultural and linguistic sensitivity
+ Effective communication
+ Customer service
Job Type
This is a Contract-to-Hire position with a duration of 1 Year
Potential to go on perm if meeting expectations.
Work Site
This is an onsite position with working 5 days onsite (Mon-Fr, 8am-5pm)
Mainly sitting at the front desk greeting walk ins
Work Environment
Work is conducted at designated locations in the KIPDA region.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Source : Aston Carter
