Outreach Specialist - HarmonyCares
Troy, MI 48084
About the Job
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
The Outreach Specialist is primarily responsible for placing high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner in the comfort of the member’s home. As an Outreach Specialist you will:
- Answer any incoming calls from members and case managers as well as return any voice mail messages in a timely manner.
- Establish a rapport with members and clearly explain the offered services while obtaining and securing the In Home Assessment as requested by the Health Plan.
- High school diploma/GED or higher
- 1 year of call center experience, or relevant tele-sales experience
- Basic knowledge of medical terminology
- Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
- Experience with integrated voice/IT systems
- Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
- Demonstrable success in quickly building telephonic relationships with prospective customers
- Must be willing to participate and contribute to the overall team environment
- Requires flexible work hours when working with health plans and markets that may be in different time zones
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
