Outside Golf Services Manager/Starter/ Caddie Manager - Eagle Springs Golf Club

Position Summary

Plays a key leadership and management role in delivering the Outside Golf Service objectives of the Club, by overseeing the day to day leadership and management of the Outside Golf Operations, under the guidance of the Head Golf Professional and 1st Assistant Professional. Presents a professional and positive image of the organization while attending to the needs of the members and their invited guests.

Essential Duties and Responsibilities include but not limited to:

Represents the Club in a professional manner using tact, diplomacy and courtesy when interacting with members and their invited guests.

• • Respect fellow employees and foster an atmosphere of teamwork and cooperation.
  • Develop an attitude, awareness and appearance commensurate with the level of service expected of the Club with the Outside Services Staff.
  • Coordinate with the Professional Staff for duties, schedules and tournaments to be done for the day/week.
  • Establish daily opening and closing Outside Golf Services routines.
  • Schedules and assigns duties to bag staff/range attendants and supervises their daily work.
    • Insists that staff are properly uniformed in clean, pressed uniforms wearing their nametags, radio and earpieces.
  • Insists on the cleanliness and organization of the Starter building and staging area including the daily washing and sweeping of the area.
  • Responsible for arrival and greeting of members and guests to the Club, and ensuring a seamless "flow" through the starter/staging area of the Club:
    • Maintain an ample amount of "ready" golf carts.
    • Establish practices for the loading of member and guest bags onto golf carts.
    • Ensure golf cart release forms are obtained and signed.
    • Provide instructions to members and guests on the location and use of the practice facilities.
    • Instruct members and guests with respect to Club policies.

• Maintains in good, safe working order, the Club's leased golf cart fleet:
  • Sees to the routine and daily washing/cleanliness of the golf carts as they are returned.
  • Details golf carts as needed to ensure they are maintained in neat, presentable manner
  • Develops a process for the stocking and restocking of the golf carts into a "ready" manner.
  • Makes notes, quarantines and organizes for the repair of damaged or faulty golf carts.
• Ensures that the entire work/golf club/golf cart storage area is always maintained in an immaculate and presentable condition:
  • Insists on a clean and organized bag room for the storage of members and guests golf clubs
  • Maintains and orders an adequate inventory of member amenities (i.e. scorecards, pencils, tees, ball markers, and repair tools) as well as related golf cart supplies, towels, cleaning agents and range supplies.
  • Coordinates with golf maintenance for the replenishment of divot repair sand.
  • Establishes a program and routine for the daily removal of litter and recycling.
  • Maintains, orders parts and/or repairs of the Club's radios, earpieces and charging stations.
• Responsible for the proper set-up, maintenance and management of the Club's practice facilities to the Club's established standards:
  • Aligning of bag racks, stocking of range baskets, towels and tees.
  • Continuously picking of the range and practice areas of balls.
  • Checking for balls embedded in the turf and errant balls in rough areas.
  • Setting the daily target yardages.
  • Seeing that all clocks on the range and buildings are set and working.
  • Attend to litter and recycling.
• Executes the role of "Starter" for the club by developing routines and practices for the efficient starting of members and guests to ensure a smooth flow to the 1st tee and a responsible paly of play on the golf course:
  • Is an expert on the use, application and explanation of the Foretees software.
  • Records and tracks daily play on the tee sheet for the purpose of recordkeeping and billing.
  • Provides ample notice to members when their starting time is approaching including marshalling them from the practice areas.
  • Assists members and guests with starting instructions, Club policies and facilitates getting them on the tee.
  • Monitors play, marshals and addresses slow play when required to ensure the smooth movement of the golf course.
  • Reports slow play per the Club's policy to the Head Professional.
• Coordinates the Club's Hallmark Independent Contractor Caddie Program:
  • Is familiar with the Independent Contractor Agreement
  • Responsible for the execution of all caddie selection and contracting.
  • Is familiar with caddie rates and communicates those rates to members.
  • Assists with the introduction of members/guests to the caddies.
  • Assists in resolving conflicts with independent contractors.
  • Insists on the maintenance, cleanliness and security of the Club's provided Caddyshack.
• Helps introduce new members and creates an atmosphere that fosters member relationships in finding games.
• Organizes the weekly Men's, Women's and Couples games.
• Coordinates the efforts of the Outside Services Staff in the setup and operation of the Club's Tournaments.
• Executes the bi-weekly payroll of the Outside Services Staff.
• Helps the Head Professional in the adherence to the Club's financials, budgets and expense management.

• • Organizes and facilitates member's use of the river for fly-fishing.
    • Familiarizes themselves with the Club's polices and helps communicate those policies to members and guests.
    • Insists on no fishing waders in the starting area and directs members/guests to the proper staging areas for fishing.
    • Organizes golf carts and directs members/guests on proper etiquette and river access.
    • Patrols the river and monitors non-member access to the river.

• Other duties as assigned

Requirements

Two-year college degree preferred

• High level organization skills
• Staff management Experience
• Extensive guest service skills
• Strong leadership presence skills
• Private membership golf club experience preferred
• Experience as a Caddie or previous Caddie Master as well as Outside Operations
• Previous computer experience to include MS Office software
• Valid Driver's License to drive club vehicle

Supervisory Responsibilities:

• Outside Services Staff
• Interns
• Range Attendants