Outside Sales -- Kitchen & Bath - Pella Mid-Atlantic

Do you enjoy connecting with people? Do you like delivering a great product? Are you comfortable asking for the sale? If so, this position is for you!

The Sales Consultant is responsible for presenting the products for a completely satisfying turn-key installation of Kitchen and Bath Remodels. Achieve individual sales goals through assertively presenting a compelling case for customers to choose us. Understand customer wants and needs, and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% “Very Satisfied” customer experience every time.

We are passionate about what we do and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. 

The Sales Consultants (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to:

• Adopt and deliver a structured sales presentation.
• Prepare and present a price quote before leaving every appointment.
• Follow up and respond to all customer questions within 24 hours.
• Be available for customer appointments during evenings and Saturdays, in addition to weekday hours.

Responsibilities:

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting solutions to customers by executing the Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Maintaining exceptional level of expertise of products/services relating to customers, as well as staying abreast of the competitive landscape.
• Maintaining exceptional level of expertise of products/services relating to customers.
• Conducting after-sale follow up with customers and developing lead and referral generation.
• Actively represent at company sponsored events, invitations to discuss and/or present products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Skills/Knowledge:

• Able to quickly earn trust and credibility with customers
• Provide superb customer service and generate referrals from one customer to others
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Able to negotiate, build value and address objections towards closing a sale
• Works collaboratively with Pella team members and customers
• Enjoys working in fast-paced environment with a high sense of urgency
• Able to grasp technical concepts related to general construction
• Strong problem-solving skills
• Energized by meeting and engaging new people, skilled networker
• Demonstrates confidence balanced with humility
• Tenacious, able to persevere through sales challenges and setbacks
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
• Excellent influencer- can sell something new, shift paradigms, conveys the value proposition
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Works well without close supervision but always keeps their manager informed.
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

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