Overnight Dispatcher - zTrip Worldwide

Pittsburgh Transportation Group is looking to fill the role of a full-time Overnight Dispatcher to help oversee the primary evening/overnight dispatch responsibilities for the entirety of our driver fleet operations. The scheduled shift for this position will be Wednesday - Saturday, 5:00pm to 4:00am.

POSITION SUMMARY

Overnight supervision of all drivers, bus service, charter reservations, vehicle assignment and assisting in the scheduling of fleet maintenance.

ESSENTIAL FUNCTIONS

• Daily supervision of the shuttle operation service in a fast-paced environment.

• Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.

• Assist in weekly scheduling of service and make appropriate changes when required.

• Respond to all driver questions or issues in a timely and cooperative manner.

• Oversee the collection of all route data, operational indicators, and payroll indicators.

• Daily reporting of the operation of service for all contracts.

• Assignment of vehicles in coordination with contracts and vehicle maintenance.

• Coordinate the fleet’s maintenance with the Maintenance staff.

• Provide information and pricing to current and potential customers.

• Input reservation requests and updates, as necessary.

• Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.

• Assist all staff in customer relations, specifically complaints, commendations, and requests.

• All other duties as assigned.

POSITION QUALIFICATIONS

Education: High School Diploma or equivalent

Experience: 2 years of dispatch experience in transportation industry preferred.