Overnight Front Desk Agent - FAIRMONT

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

Rate of Pay: $20.76/hr

Front Desk Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for guest accounts. 

• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying reservation, address, and credit information, while meeting all required 5-Star standards. 

• Accept payment for guests’ accounts both at the time of registration and at checkout. 

• Maintain a house bank and make a deposit and accurate report of receipts daily.   

• Cash checks and exchange currency for guests.   

• Issue keys and post miscellaneous charges as requested. 

• Handle mail, packages, and facsimiles in the absence of the concierge. 

• Create reservations for guests who are at the desk or who call in after hours 

• Assist the bellman in storing any luggage. 

• Additional duties as necessary and assigned. 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. 

• Must be able to read and write to facilitate the communication process.    

• Requires good communication skills, both verbal and written. 

• Must possess basic computational ability.    

• Must possess basic computer skills.  

• Ability to solve problems and make rational decisions. 

• Knowledge of Resort operations, its services, and facilities. 

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.   

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task.  

• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. 

• Must be able to exert well-paced ability in limited space.  

Physical Demands: 

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. 

• Must be able to lift up to 15 lbs. on a regular and continuing basis. 

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.  

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception. 

• Requires manual dexterity to use and operate all necessary equipment.  

• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

Your team and working environment:

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.