Overnight Front Office - Timbers Jupiter

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Company 401K 100% match up to 4%
• Florida Blue Health Insurance
• Aetna & Delta Dental
• Employee Assistance Program
• Company Paid Life Insurance, STD insurance, and LTD insurance
• Employee Discount Program
• Family Life Insurance
• HSA and FSA program

Primary Responsibilities:

· This is an overnight position. Candidate must be available to work in-person overnight, weekends and holidays.

· Assists owners and guests with access to the home.

 · Handles all requests and issues professionally, dispatching other departments to assist accordingly.

· Maintains a high level of knowledge regarding local activities, attractions, and directions.

· Follows all company guidelines and is an ambassador for the brand.

• Hourly Patrols on property and check in at designated points.

• Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.

• Conducts physical hazard inspections and resolves safety hazard situations.

• Responds to accidents, contact EMS or administer first aid/CPR as required.

• Assists owners, guests, and employees during emergency situations.

• Notifies appropriate individuals in the event of accidents, attack, or other incidents.

• Defuses owner, guest, and/or employee disturbances and calls for outside assistance as necessary.

• Completes incident reports to document all incidents outside the normal business operation.

• Conducts investigations and gathers evidence in a timely manner.

• Responds to questions and complaints from owners & guests.

• Observes safe work methods and uses safety equipment; secures worksites from safety hazards as necessary.

• Contributes to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a team. 

• Demonstrates courteous and cooperative behavior when interacting with owners and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 • Managed lost and found protocol.

• Basic record keeping practices and incident reporting.

• Policies and procedures of the department.

• Use of specified computer applications involving word processing, queries, data entry and/or standard report generation.

• Proper business English, including spelling, grammar and punctuation.

• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

• Using initiative and independent judgment within established procedural guidelines. Mobility to work in a construction and maintenance setting; agility to use typical trade equipment, hand and power tools and standard office equipment; stamina to stand, walk and climb and to work in awkward spaces for an extended period of time; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over a radio or telephone.

Work is subject to exposure to extreme weather conditions, hazardous chemicals, electrical currents, gases, dust and noxious odors.

Skills/Experience:

· 1+ year related experience and/or training; or equivalent combination of education and experience.

· Ability to effectively present information in one-on-one and small group situations to owners, guests, and other employees of the organization.

· To perform this job successfully, an individual should have working knowledge of computers and technology.

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Use of specified computer applications Microsoft Office, queries, data entry and/or standard report generation.

• Proper business English, including spelling, grammar and punctuation.

• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

• Using initiative and independent judgment within established procedural guidelines.

Mobility to work in a resort community setting; stamina to stand, walk and climb and to work in awkward spaces for a period of time; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over a radio or telephone.

Work is subject to exposure to extreme weather conditions.