Overnight Front Office Receptionist/Security Officer - Residences at The Little Nell - On-Site Housing Available - The Little Nell

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Summary 
The Overnight Front Office Receptionist perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous.

Job Posting Deadline 
Applications for this position will be accepted until October 15, 2024.

Essential Job Functions
•   Act as Overnight Front Desk Receptionist, Concierge and PBX Operator during this shift
•   Assist with guest requests and any guest services
•   Prepare next day arrivals to include keys, itineraries and registration cards
•   Post nightly rates
•   Post movie charges
•   Post overnight parking charges
•   Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wakeup call clock. Continue to record wake up calls throughout evening. Make wake up calls that are for the night shift
•   Prepare the next day daily report
•   Post daily arrivals on the informational board
•   Be completely familiar with all emergency procedures; act responsibly and in accordance with policies and procedures in the event of an emergency
•   Make Manager aware of guest’s comments and complaints
•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•   Report to shift on time
•   Comply with all policies and procedures for the Front Desk department, The Residences at The Little Nell, and Aspen One 
•   Is familiar with hotel fire and safety procedures
•   Assist in emergency and security procedures as directed by management
•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

•   Knowledge of Hotel Front Desk and Concierge Responsibilities
•   Valid Drivers License
•   College degree/ high school diploma
•   2-3 years previous security experience
•   Desire to work nights
•   Police background preferred
•   Be a self-starter and be able to work without supervision
•   Excellent customer service experience
•   Typing and computer skills

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under limited supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
•    Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces  
•    Must be able to occasionally lift, push or pull up to 30 lbs. individually or with assistance

Job Benefits 
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs. 
•   Health, Dental and Vision Insurance Programs
•   Flexible Spending Account Programs
•   Life Insurance Programs
•   Paid Time Off Programs
•   Paid Leave Programs
•   401(k) Savings Plan
•   Employee Ski Pass and Dependent Ski Passes 
•   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks