Overnight Guest Service Ambassador - Omni Hotels & Resorts

Location

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASU is seeking a Guest Service Ambassador to primarily work the overnight shift. Reporting to the Director of Loss Prevention, this role plays a critical role in ensuring the safety and security of our guests, associates, and hotel assets. This position requires a proactive individual with strong problem-solving skills and the ability to remain calm under pressure. As a Security Officer, you will be responsible for patrolling the property, responding to safety and security incidents, and maintaining detailed documentation. Your commitment to service excellence and attention to detail will contribute to a secure and welcoming environment for all.

Responsibilities

• Safety Patrols: Conduct regular patrols of the hotel property, including guest areas, service areas, and grounds, to ensure a safe and secure environment for all guests and associates.
• Incident Response: Respond promptly to house calls, guest and associate requests, and emergency situations. Provide first aid assistance to sick or injured individuals and ensure timely medical intervention if necessary.
• Documentation & Reporting: Accurately complete all required documentation, including incident reports, witness statements, and daily activity logs. Follow up appropriately with involved parties.
• Surveillance & Monitoring: Monitor security cameras and alarm systems, ensuring that all safety protocols are followed. Control access to the property by issuing and collecting visitor badges and conducting regular bag checks for associates.
• Property Security: Assist the Director of Loss Prevention in maintaining and checking alarm systems, securing building doors, service areas, and delivery areas, and ensuring the proper function of safety and fire alarm systems.
• Emergency Support: Act as a point of contact during emergencies, guiding guests and associates to safety and coordinating with hotel management. Familiarize yourself with all hotel safety procedures and protocols.
• Conflict Resolution: Handle disturbances with a calm and professional demeanor, defusing situations to maintain a peaceful environment for guests and associates.
• Team Collaboration: Participate in daily stand-up meetings, staff meetings, and training sessions. Communicate effectively with team members to share relevant information and updates from previous shifts.
• Hazard Identification: Proactively identify, report, and correct unsafe conditions on the property, ensuring a safe environment for all.

Qualifications

• Ability to stand, sit, or walk for extended periods or for the entirety of a work shift.
• Capability to lift, carry, push, or pull objects weighing up to 50 pounds independently and over 75 pounds with assistance.
• Strong communication skills, both verbal and written, with proficiency in using telephones, email, radios, and internal reporting systems.
• Detail-oriented, service-focused, with a friendly and approachable demeanor.
• Excellent problem-solving abilities and the capacity to remain calm under pressure.
• Computer proficiency and experience with security systems are preferred.
• First Aid/CPR Certification is highly desirable.
• Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays.

*This position is a full-time, on-site position with no work from home flexibility.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

The salary is $20.50 / hour.