Overnight Lodge Coordinator at Great Escape

Queensbury, NY 12825

Maintain an environment of professionalism
To adhere to house rules, departmental policies, and safety standards
Communicate clearly with guests and management
Respond to or channel any guest requests/complaints to the department or proper manager
Use problem-solving skills to professionally handle any guest issue, question, or concern
Perform other duties as assigned by management

To adhere to PCI compliance procedures
Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
Proper distribution of guest keys and staff keys
Completes daily duties as outlined on Night Audit Checklist
Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
Compliance with communication protocols for telephone and email
Clean guest suites thoroughly and timely to maintain the hotel's standards
Keeping carts and closets stocked, clean and free of trash
Ensure that all room linen is cleaned and folded
Maintaining chemical closets clean and stocked

Protect employees, guests, and company property
Enforce resort policies and procedures
Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary
Patrol and inspect assigned areas of the resort
Keep unauthorized personnel out of restricted areas
Rapidly respond to active alarms, medical calls, and other emergency situations
Monitor all areas for safety hazards, including fire, theft, and vandalism
Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system
Work alongside law enforcement and other emergency service providers.

Must be at least 18 years old
For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)
Knowledge of Opera software preferred
Prior guest services experience required
Should have an enthusiastic and service-oriented attitude
Must be able to perform tasks safely and adhere to company policy
Possess or have the ability to obtain, and maintain, a New York State Security Guard License
Successfully complete background pre-screening
Ability to share all possible hotel and waterpark knowledge as trained
Ability to handle multiple tasks in a fast paced environment
Possess organizational skills and attention to detail
Must be able to work weekends, holidays, and other shifts as necessary
Must be available to work overnight shift (11pm – 7am)
Must be able to work independently acting with integrity.
Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs