Overpayment Recovery Specialist - Genex Services

Company Overview:

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

 

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description:

 

 

Are you a detail-oriented professional who thrives on resolving complex financial matters? As an Overpayment Recovery Specialist, you will play a crucial role in analyzing and processing Social Security decisions for accuracy, ensuring proper payment and preventing overpayments.

 

Perks: Full and comprehensive benefits programs starting on your first day, 24 days of paid vacation/holidays in your first year plus sick days, Employee Assistance and a Referral Program.

 

Key Responsibilities:

• Conduct thorough reviews of Social Security decisions, award notices, and dependent benefit calculations to identify and resolve any overpayments
• Initiate phone calls to the Social Security Administration to follow up on post-entitlement issues and clarify details
• Communicate effectively via email with long-term disability (LTD) carriers to obtain overpayment calculations and facilitate repayment from claimants
• Review overpayment calculations received from LTD carriers and validate the accuracy of the amounts
• Facilitate the repayment process with claimants, ensuring a positive customer experience
• Utilize strong decision-making skills within the defined scope of the role to efficiently process a high volume of transactions

Join our team and make a meaningful impact by ensuring the accurate processing of Social Security payments and preventing overpayments. If you possess the required skills and are passionate about financial accuracy, we encourage you to apply for this Overpayment Recovery Specialist role.

Qualifications:

Minimum education: HS diploma or equivalent

 

Required skills and experience

• Excellent verbal and written communication skills to effectively liaise with various stakeholders
• Proficient in Microsoft Office suite, particularly Excel, to create and manage detailed spreadsheets
• Demonstrated ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Strong attention to detail and analytical mindset to identify and resolve complex financial discrepancies
• Comfortable making phone calls and providing exceptional customer service

Preferred skills and experience: Bilingual English and Spanish preferred.

Prior experience in a financial or customer service-oriented role is preferred. 

Benefits :We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The expected base pay for this position ranges from $14.75 - $19.00 hourly, and will be based on a number of additional factors including skills, experience, and education.   The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-EG1#GNX