Owners Club Team Area Director(Part-Time) - Whelan Security
Arlington, TX
About the Job
Job Title:Owners Club Team Area Director ( Part- Time)
Location: AT&T Stadium & surrounding areas -TX
Salary: $30.00/ per hour
Experience with VIP Hospitality or Event Management required!
Join Our Team as a Owner Club Area Director
Qualifications:
Location: AT&T Stadium & surrounding areas -TX
Salary: $30.00/ per hour
Experience with VIP Hospitality or Event Management required!
Join Our Team as a Owner Club Area Director
Position Summary:
The Guest Services Event Day Team Area Director for the Owners Club at AT&T Stadium with BEST Crowd Management plays a critical role in delivering an unparalleled premium hospitality experience to our VIP guests. This position requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients. Team members will ensure that every guest enjoys a seamless and memorable experience from the moment they arrive until they leave the stadium.
Area Director Responsibilities:
The Guest Services Event Day Team Area Director for the Owners Club at AT&T Stadium with BEST Crowd Management plays a critical role in delivering an unparalleled premium hospitality experience to our VIP guests. This position requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients. Team members will ensure that every guest enjoys a seamless and memorable experience from the moment they arrive until they leave the stadium.
Area Director Responsibilities:
- Ensure all day to day operations follow the procedures set forth by the company.
- Effectively communicate goals to the game-day operations team, communicate with the wider organization, and maintain accurate and up-to-date records for internal and external reports processing.
- Maintain a strong knowledge of all stadium amenities, services, and event details to assist guests effectively.
- Manage guest inquiries, concerns, and feedback with discretion, ensuring all interactions reflect the highest standards of service.
- Monitor the environment of the Owners Club, ensuring it remains clean, comfortable, and aligned with the luxury standards expected by our VIP guests.
- Use technology, i.e. iPads and Radios to facilitate guest access to premium areas, ensuring all protocols and procedures are followed.
- On-call weekends/evenings, outside core business hours, as needed
- Work closely with security, housekeeping, and other stadium departments to ensure a smooth operation during events.
- Communicate effectively with other team members and supervisors to ensure a consistent guest experience across all areas of the Owners Club.
- Participate in pre-event briefings to stay informed about event-specific details and any special requirements for the day.
- Complete all required paperwork with accuracy and in a timely manner, ensuring all event records and guest interactions are properly documented
Qualifications:
- Previous experience in a premium hospitality, luxury hotel, or high-end customer service environment is required.
- Excellent management skills.
- Must have previous Area Director experience.
- Customer Focus - Maintaining awareness and seeking to meet the needs and wants of internal and external customers.
- Experience working in a fast-paced event or stadium setting is a plus.
- Excellent communication skills, both oral and written.
- Ability to remain calm and composed under pressure, handling difficult situations with grace.
- Attention to detail and a commitment to delivering the highest quality of service.
- Ability to work collaboratively as part of a team and take initiative when needed.
- Valid Driver's License
- Bachelor's degree in related field or equivalent experience
- Minimum of three years of previous operations, service field or project management experience
- Ability to pass a background check
Availability:
- Must be available to work flexible hours, including evenings, weekends, and holidays, depending on the event schedule.
- Ability to stand for extended periods and navigate through large crowds.
- Must be able to work 90% of major events held at AT&T Stadium.
Physical Requirements:
- Ability to lift and carry up to 25 pounds occasionally.
- Ability to stand and walk for prolonged periods during events.
Source : Whelan Security