Owners Club Team Crew Supervisor( Part-Time) - Whelan Security

Job Title:Owners Club Team Crew Supervisor ( Part-Time)
Location: AT&T Stadium, Arlington, TX
Salary: $27.00 / per hour
Experience in VIP hospitality or Event Management required!

Position Summary:
The Guest Services Event Day Team Crew Member for the Owners Club at AT&T Stadium with BEST Crowd Management is critical in delivering our VIP guests an unparalleled premium hospitality experience. This position requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients. Team members will ensure that every guest enjoys a seamless and memorable experience from arrival until leaving the stadium.
Team Supervisor Responsibilities:

• • Greet and welcome all Owners Club guests with a warm and professional demeanor.
  • Provide personalized assistance to VIP guests, ensuring their needs are met promptly and efficiently.
  • Maintain a strong knowledge of all stadium amenities, services, and event details to assist guests effectively.
  • Disciplined manage guest inquiries, concerns, and feedback, ensuring all interactions reflect the highest service standards.
  • Monitor the environment of the Owners Club, ensuring it remains clean, comfortable, and aligned with the luxury standards expected by our VIP guests.
  • Must have prior experience with Owner Club / VIP Hospitality clientele.
  • Previous Supervisor experience as Owner of Club/ VIP hospitality or Event Management.
  • Use technology, such as iPads and Radios, to facilitate guest access to premium areas and ensure all protocols and procedures are followed.
  • Use a ticket scanning device to scan event tickets, ensuring that the proper ticket is being used to gain entry
• Distribute appropriate RFID wristbands to the guest by their ticket and access level

 

• • Work closely with security, housekeeping, and other stadium departments to ensure a smooth operation during events.
  • Communicate effectively with other team members and supervisors to ensure a consistent guest experience across all areas of the Owners Club.
  • Participate in pre-event briefings to stay informed about event-specific details and special daily requirements.
  • Provide support to other guest services team members as needed, ensuring the overall success of the event.
• Complete all required paperwork with accuracy and promptly, ensuring all event records and guest interactions are appropriately documented

Qualifications:

• Previous experience in a premium hospitality, luxury hotel, or high-end customer service environment.
• Must have 1 to 3 years of professional-level experience. If you've worked in event staffing and  hospitality industry.
• At least one year of previous experience in customer service or hospitality is essential.
• Experience working in a fast-paced event or stadium setting is a plus.
• Articulate decision-making, use good judgment and discretion and know when to notify superiors and colleagues.
• Exceptional interpersonal and communication skills with a strong customer service orientation.
• Ability to remain calm and composed under pressure, handling difficult situations gracefully.
• Attention to detail and a commitment to delivering the highest quality of service.
• Ability to work collaboratively as part of a team and take initiative when needed.

Availability:

• • Must be available to work flexible hours, including evenings, weekends, and holidays, depending on the event schedule.
  • Ability to stand for extended periods and navigate through large crowds.
  • Must be able to work 90% of significant events held at AT&T Stadium.

Physical Requirements:

• Ability to lift and carry up to 25 pounds occasionally.
• Ability to stand and walk for prolonged periods during events.