PACS Administrator - TEKsystems

Top Skills' Details1) 4-9 years experience with PACS

2) Knowledge of clinical workflows in Cardiovascular areas

3) Great interpersonal and customer service skills

Secondary Skills - Nice to Haves

Job Description

Education & Experience:

Bachelor’s degree preferred: Computer Science, Information Technology, Business, Imaging or related field. Relevant work experience as hospital based PACs admin acceptable in lieu of a degree

Preferred: Three years’ experience as a Radiology Technician in multiple modalities and PACS experience. Application support experience in a hospital environment necessary.

Essential Functions:

Provides day to day PACS operations management. 50%

Co-ordinates interface between the PACS, RIS, and Voice Recognition systems. 30%

Reporting - Provides management and statistical reporting, including ad hoc report development. 10%

Information Technology Department Duties 10%

Skills & Abilities: Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management.

Systems Used:

• Fuji PACS

• CVIS PACS

• Powerscribe

• TeraRecon

• Radiant

• MUSE

• NMIS

• Ambra

Duties:

• User Provisioning

• Daily PACS Maintenance - checking or orders with no images, studies stuck in dictated status rather than finalized, anything cancelled with images, anomalies

• Assist with QC/QA within PACS for CT, CR, NM, MG, and Breast US

• Daily Powerscribe Maintenance – check for reports in temporary status; associate reports as needed

• RightFax – resend studies that failed to successfully fax; place tickets for physician contact information discrepancies

• CVIS – delete studies, research when reports don’t cross and re-send them, fix when tech attaches study to wrong accession number; assist with burning CD’s

• Assist with MUSE – troubleshooting/upgrades

• Account relocations per request of Data Integrity

• Work with Revenue Integrity Analysts as needed to verify charges

• Duplicate account merges within PACS

• Peer Review Reports

• Ambra training and support

• New equipment coordination/connectivity

• Monitor maintenance/monthly checks for Dicom compliance, yearly calibration; new monitor install as needed; troubleshoot image quality issues

• Radiologist and Cardiologist workstation maintenance

• Care Connect/PACS Integration setup

• Assist with Hologic Workstation Q/R set up as needed

• TeraRecon support and troubleshooting as needed

• New procedure Radiant testing/charge validation

Other:

• Desktop Support - Provides timely customer assistance for physician & radiology department support requests. Responds to customer requests for technical support for customers' computer systems and applications at applicable work-sites. Accurately log all/update customer interactions in the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve. Use ConnectIT Knowledge Base to resolve incidents.

• Customer Relationship Management - Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.

• Planning and Administration – Performs administrative duties and participates in special projects as assigned.

Roles and duties:

Some existing of radiology and clinical apps – healthcare adjacent

Scope of everything that happens in the radiology – MRI, CT, portable, Cardiology imaging,

FUJI PACS is the PACS

Ombra is what they use but vendor neutral – others would be like Phillips view carestream, Cerner clinical imaging, novorad

Exposure to Epic Radiant and Cupid

Onsite 5 days a week

Expert level.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This temporary role may be eligible for the following: 

• Medical, dental & vision 
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D) 
• Short and long-term disability 
• Health & Dependent Care Spending Accounts (HSA & DCFSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.