Part Time Account Coordinator - 1st Financial Bank USA

Job Title: Part-Time Account Coordinator

Reports to: Customer Experience Manager

Department/Team: Customer Experience

Job Purpose

Motorlease is a fleet management company with a culture built on family values & a bold vision for the future. With over 75 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus. Motorlease offers a simple, high touch & high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity & success.

This opportunity will focus primarily on providing support to Account Managers & customers. The Motorlease Account Coordinator will work to provide the highest level of customer service, keeping our Brand Promise and the Motorlease Experience front and center in every internal & customer interaction. 

Job Responsibilities

• Vehicle Builds, Quotes, Selectors, Presentations & Vehicle Orders
  • Create vehicle builds to meet customer requirements & Motorlease guidelines
  • Create quotes for selected vehicles to meet customer requirements
  • Create & maintain customer selector lists with input provided by Account Managers
  • Create & send vehicle order requests to drivers & fleet contacts when needed
  • Provide quality control for quotes as needed
  • Create customer presentations for custom vehicle requests & annual reviews
• Customer Support
  • Triage incoming inquiries from customers & drivers
  • Monitor the onboarding of new clients & coordinate involvement of all teams
  • Provide timely response to customer, driver, & intra-company issues & requests
  • Engage appropriate resources to provide timely response to customer & driver inquiries
  • Create and provide vehicle/fleet information &/or reporting, etc. to fulfill customer requests
• Support Tools, etc.
  • Fully document customer interactions using Salesforce as required
  • Use all approved tools available to perform related job functions
  • Interact with members of other teams & Motorlease personnel as needed/appropriate
• Perform all other duties as assigned

What You'll Bring

• Bachelor's degree preferred
• Display high level of customer service skills
• Detail oriented
• Strong communication skills
• Exceptional time management, planning & organizational skills
• Management of multiple tasks while maintaining a high quality of work
• Ability to demonstrate ownership & responsibility
• Ability to effectively interact at all levels of the organization as well as with external customers
• Capable of working within a team in a fast-paced environment
• Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred

What Motorlease Offers

• Salary: $23 per hour
• On-site, part-time, 5 days, 20 hours per week

 Motorlease is an equal opportunity and affirmative action employer. 

All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Motorlease participates in E-Verify

E-Verify Right to Work Poster (justice.gov)

See Job Description