Part Time Back Office Clerk - WSP USA

This Opportunity

WSP is seeking a part time Back Office Clerk. This position reports in-person for training to the Northwest Parkway Mainline Plaza which is located at approximately 164th and Lowell Blvd in Broomfield, CO.  This is a flexible part time (24-32 hrs.) position that will offer the hybrid opportunity after successful completion of training.

Schedule: 
Training (4) weeks in office
Monday through Friday 
Hours are between 8:00 a.m. - 5:00 p.m. (24-32 hrs.)

Flexible schedule option will be available after 90 days as long as attendance and KPI requirements are met. 

Compensation and Benefits:
WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.
Expected Salary: $18.15 per hour.

**This position can be Hybrid after training is completed.
 
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. Supervisor may assign other duties.

Your Impact

The Back Office Clerk supports the customer service support functions which include: reviewing and processing license plate images that are captured by the system (analyzing and classifying images), setting up new customer accounts in the GO-PASS system from data submitted by customers, and other Back Office Clerk duties. Handles calls made to the Communications Center regarding roadway operations (excludes customer account calls).  Handling phone calls from customers is specifically excluded from this position. Job requires exceptional organization and attention to detail skills, knowledge of MS Office, Windows, MS Excel, proficient-typing skills, and self-initiative, excellent written and oral communication skills. May be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.  

• Views license plate images on monitor (must determine correct state, number, and letters) and enter all relevant information.
• Open new accounts (excluding accounts set up by phone).
• Processes incoming payments including cash, check and credit card.
• Seeks advice from Customer Service Manager on how to handle incidents and completes follow-up Accident/Incident Reports as directed.
• Perform related duties as assigned by Manager
• Meet or exceed performance criteria established for the position
• Maintain compliance with all company policies and procedures

Who You Are

Required Qualifications

• Good levels of computer literacy
• Ability to work at speed and with accuracy at a high level of attention to detail
• Must be able to pass Skills Assessment Tests to be considered for an interview
• Ability to achieve and maintain departmental performance standards

Physical Demands

Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone. #LI-Onsi