Part-Time Bilingual Customer Service Representative - Eone Auto Group

EONE AUTO GROUP is seeking a motivated and customer-focused Part-Time Bilingual Customer Service Representative to join our team. This role is crucial in delivering exceptional service to our diverse clientele during the afternoon and early evening hours. The ideal candidate will be fluent in both English and Spanish, possess strong communication skills, and have a passion for providing outstanding customer support.

Job Type: Part-Time

Hours: Monday through Friday, 3:00 PM - 7:00 PM

Hourly Base Salary Based on Experience

Career Growth Opportunities

Responsibilities

Customer Interaction:

Provide excellent customer service via phone, email, and chat in both English and [Second Language].

Address and resolve customer inquiries, issues, and complaints in a professional and efficient manner.

Assist customers with product information, service requests, and account management.

Appointment Scheduling:

Schedule and confirm service appointments or consultations as needed.

Provide accurate and timely information regarding service availability and procedures.

Issue Resolution:

Troubleshoot and resolve customer issues promptly, escalating complex cases to senior staff if necessary.

Ensure follow-up actions are taken to address any outstanding customer concerns.

Documentation:

Accurately document all customer interactions, inquiries, and resolutions in the CRM system.

Maintain up-to-date records of customer accounts and interactions.

Sales Support:

Promote and upsell additional products or services based on customer needs and preferences.

Provide information on current promotions, special offers, and new products.

Customer Satisfaction:

Strive to exceed customer expectations and deliver a high-quality experience.

Conduct follow-up calls or surveys to gather feedback and ensure customer satisfaction.

Team Collaboration:

Work closely with other team members to ensure consistent and high-quality customer service.

Participate in team meetings and training sessions to stay informed about company updates and best practices.

Qualifications:

Language Skills:

Fluency in English and Spanish (spoken and written) is required.

Experience:

Previous experience in customer service or a similar role is preferred but not required.

Experience with CRM systems and customer support tools is a plus.

Communication Skills:

Excellent verbal and written communication skills in both languages.

Ability to convey information clearly and effectively to a diverse audience.

Problem-Solving:

Strong problem-solving skills with the ability to handle and resolve issues efficiently.