Part Time Box Office Sales Associate - St. Louis Symphony Orchestra

The Part Time Box Office Sales Associate is responsible for providing outstanding service to all patrons and potential patrons as the first touch-point in the Symphony experience. This Box Office position is a key position in terms of providing patrons with valuable information regarding upcoming concerts and events including music and artist details, hall and stage set-up, other show and venue nuances that will enlighten and excite our patrons. Orchestral and artist knowledge is critical so that questions can be answered and information can be shared with our patrons. Excellent phone and in-person presence will enhance the level of service expected of our Box Office Sales Associates. Administrative excellence in terms of processes and procedures will provide a foundation for success. 

The Part Time Box Office Sales Associate can expect to work a variable schedule typically ranging from 20 to 29 hours per week including daytime, nights and weekends. Actual number of hours will depend on event schedules and associate availability. Variances in school schedules can be accommodated.

FUNCTIONS OF THE JOB:

• Provide thoughtful answers to incoming patron calls and respond to patron inquiries relating to concerts and events along with ticket sales and policy/procedural questions
• Suggest other concerts and events that may be interested to patrons based on event preferences and upcoming availability
• Execute ticket orders and exchanges taken over the phone, fax or by mail in accordance with established procedure and with respect to current sales and marketing campaigns
• Process payments and reconcile ticketing system on a daily basis
• Balance money drawer on a daily basis
• Perform other duties as assigned

About the St. Louis Symphony Orchestra

Celebrated as one of today’s most exciting and enduring orchestras, the St. Louis Symphony Orchestra is the second-oldest orchestra in the country, marking its 144th year with the 2023/2024 season and its fifth with Stéphane Denève, The Joseph and Emily Rauh Pulitzer Music Director. Widely considered one of the leading American orchestras, the Grammy® Award-winning SLSO maintains its commitment to artistic excellence, educational impact, and community collaborations—all in service to its mission of enriching lives through the power of music. 

The core of the SLSO’s artistic foundation is its dynamic partnership with Denève, whose energetic musicianship, visionary storytelling, and collaborative spirit have created stronger connections with local and visiting artists, as well as advanced the SLSO’s role as a leader in music education. The SLSO musical family also includes two resident choruses: the St. Louis Symphony Chorus, founded in 1976, performs choral-orchestral music from the Baroque era to today; and the St. Louis Symphony IN UNISON Chorus, founded in 1994, focuses on the performance and preservation of music from the African diaspora. The St. Louis Symphony Youth Orchestra, founded by Conductor Laureate Leonard Slatkin in 1970, is the region’s premiere training orchestra for high school and college students.

In March 2023, the SLSO broke ground on a 65,000-square foot expansion and renovation of the orchestra’s home, Powell Hall—the first major renovation project at the historic Grand Center building since it became the SLSO's permanent home in 1968. Led by the internationally acclaimed architecture firm Snøhetta, the project will transform the audience and artistic experience while protecting Powell Hall's historic character and celebrated acoustics, creating a state-of-the art center for community, innovation, and powerful music experiences. While construction is underway, the SLSO will perform throughout the community. The revitalized Powell Hall will open in 2025 to coincide with the building's centennial.

An integral part of the vibrant St. Louis community, the SLSO enjoys a long history of robust and enduring artistic collaborations with individuals and organizations locally and around the world. Orchestra musicians share dozens of education and community performances throughout the region each year at medical facilities, places of worship, community centers, and schools. For 20 years, the St. Louis Symphony Orchestra: Live at the Pulitzerseries has highlighted today’s leading musical voices through innovative performances in collaboration with, and reaction to the exhibitions at, the Pulitzer Arts Foundation. The SLSO has served as the resident orchestra for Opera Theatre of Saint Louis for more than 45 years. The orchestra also continues to foster new artistic collaborations, including a chamber music collaboration with The Sheldon in 2023/2024, as well as regular partnerships with The Muny, The Big Muddy Dance Company, the Saint Louis Art Museum, and others. Beyond the St. Louis region, the SLSO's impact is realized through Saturday night concert broadcasts on St. Louis Public Radio and Classic 107.3, acclaimed recordings, regular touring activity, and a digital portfolio that includes a robust online education platform with curriculum materials, interactive programs, activities, and learning opportunities for all ages.

Since the arrival of Marie-Hélène Bernard as President and CEO in 2015, the SLSO has aligned its mission to make music more accessible, while fostering a culture welcoming to all. Building on its momentum, the SLSO serves as a convener of individuals, creators, and ideas, and is committed to building community through compelling and inclusive musical experiences. As it continues its longstanding focus on equity, diversity, inclusion, and access, the SLSO embraces its strengths as a responsive, nimble organization, while investing in partnerships locally and elevating its presence globally. For more information, visit slso.org.