Part Time Customer Service Rep - JM Allstate Agency

Join JM Allstate Agency, a well-respected leader in the insurance industry, as a Part Time Customer Service Representative in the vibrant city of Rochester, New York. We pride ourselves on fostering a friendly and professional atmosphere where every team member is valued for their contributions. As a key player in our customer service team, you will become the bridge between our company and the customers we serve, ensuring every interaction is handled with care and dedication. Embrace the opportunity to work on-site and immerse yourself in a collaborative environment that appreciates positivity and initiative. With JM Allstate Agency, youll have the chance to grow your skills, make meaningful connections, and be part of a company that truly values exceptional service and satisfaction. If you are passionate about helping others and enjoy working in a dynamic environment, wed love to welcome you to our team!

Salary Range: $18.00 - $22.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Life Insurance

Responsibilities

Customer Interaction: Provide exceptional service by assisting customers with inquiries, ensuring their needs are understood and met effectively.

Problem Resolution: Address and resolve customer concerns promptly, ensuring a positive experience and maintaining a high level of satisfaction.

Information Management: Accurately document customer interactions and update account information as required, maintaining data integrity.

Product Knowledge: Maintain a thorough understanding of JM Allstate Agency's products and services to offer knowledgeable support to customers.

Feedback Collection: Gather and relay customer feedback to management, contributing to the continuous improvement of customer experience.

Collaboration: Work closely with team members and other departments to cultivate a supportive and cooperative work environment.

Education: High school diploma or equivalent required.

Experience: Previous customer service experience preferred, but not required.

Communication: Excellent verbal and written communication skills are a must.

Professionalism: Maintain a positive and polite demeanor in all customer interactions.

Problem-solving: Demonstrated ability to address customer issues effectively.

Reliability: Must be dependable and punctual, ensuring consistency of service.

Adaptability: Ability to work under pressure and remain flexible.

Software Familiarity: Basic proficiency in office software such as Microsoft Office.

Property & Casualty insurance license is required in order to start - paid training for the class is offered

Strong work ethic and leadership skills.

Be capable of handling customer rejection.

Must be able to pass the required NYS background check including financial services background check.