Part-time Customer Support Specialist - DocNetwork
Ann Arbor, MI
About the Job
DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.
Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.
Our team, headquartered in Ann Arbor, MI, is dedicated to our core value of "honest work" where our customers, our company, and our community win together. Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us to bring our best selves to the challenges ahead.
Our full-time team members enjoy a range of insurance benefits (Medical, Dental, Vision, Life, & Pet) plus, with additional perks to boot (401k with company match, Remote Work options, Flex Schedules, Professional Development Budgets, Volunteer Time Off, and much more!), we think you'll love being a part of our team.
Title: Client Support Specialist
Status: Part-time
Location: Ann Arbor, MI (hybrid)
Schedule/Hours: 15-20 hours/week Aug-April, up to 30 hours/week May-July
Pay Rate: $18-20/hour
Are you ready to turn your passion for helping others into a rewarding part-time gig? At DocNetwork, we're on the lookout for a Customer Support Specialist who can bring the fun while providing top-notch support to our amazing clients and customers using CampDoc & SchoolDoc!
Why You'll Love This Role:
- Be the Hero: You'll be the go-to person making our users feel like rockstars by solving their challenges and providing stellar support.
- Work with a Team: Say goodbye to the Lone Ranger lifestyle! Join a collaborative crew that loves to share ideas and celebrate wins together.
- Flexibility & Fun: Enjoy a part-time schedule that fits your lifestyle, all while working in a vibrant and enjoyable atmosphere.
Who You Are:
- Detail-Obsessed: You notice the little things that others might miss because excellence is your jam.
- Problem-Solver Extraordinaire: You thrive on helping others and get a kick out of resolving issues.
- Master Multitasker: Juggling phone calls, emails, and chats is your superpower!
- Team Spirit: You believe teamwork makes the dream work and love collaborating with others.
- Fun-Seeker: You believe that work should be enjoyable and filled with laughter!
What You'll Do:
- Offer friendly customer service and technical support via our Zendesk ticketing system (think emails, chats, and phone calls).
- Keep our data clean and accurate—verify, correct, and ensure everything is top-notch!
- Collect feedback like a pro to help us continuously improve.
- Collaborate with different teams to discover opportunities for proactive customer success—variety is the spice of life!
What You'll Bring:
- People Skills: You communicate effectively with everyone, from clients to executives.
- Troubleshooting Wizardry: You're ready to tackle problems head-on and find solutions.
- Detail-Oriented: You love checking off tasks and ensuring everything is just right.
- Tech-Savvy: Proficient in Microsoft Excel and Google Workspace (Docs, Sheets, Drive, Gmail).
- Project Juggler: You can manage multiple tasks simultaneously with ease.
- Communication Champ: Your verbal and written skills are top-tier.
- Bonus Points: If you have 1+ years in customer support and/or SaaS, we'd love to see that!
Excited? We can't wait to hear from you!
If you like what you've seen so far, we feel compelled to boast that:
- We're 9x recipients of SPARK's FastTrack Award.
- We have an office dog named Munki. He is soft and little.
- Our office pantry is stocked with delicious snacks.
- We made our boss a Paper Plate Award that says "You're pretty cool" and it has frog stickers on it.
So throw your hat in the ring – we'd love to meet you!
Originals Wanted
DocNetwork is invested in creating an open environment of mindfulness, originality, and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.
DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.
