Part-Time IT Support Specialist - University Of Denver
Denver, CO
About the Job
Division Summary
Information Technology (IT) supports the vision, values, mission,
and goals of the University through providing IT infrastructure, systems,
administrative applications, academic resources and related services to
faculty, students and staff. Embracing DU's Impact 2025, the division
partners with administrative and academic units to align strategic goals and
operational plans, providing unified service in the spirit of "One DU".
Position Summary
The Support Specialist, under the direction of the IT Customer Services
department, provides technology support for the University of Denver's
faculty, staff, and students, including computer hardware and software
for Windows and Macintosh computers; virtual machines; Active Directory
account management; printing solutions; Exchange account management; and
other technology support for the University Community, as well as
maintaining university-owned computers.
The Support Specialist works closely with all members of the IT Customer
Services area, other IT departmental staff, and numerous clients to solve
tasks and incidents.
This is a non-benefited position not to exceed 1,000 hours in a calendar year.
Essential Functions
* Professional Customer Services.
* Gathers, analyzes, interprets, and presents information technology and
business information for operational purposes.
* Performs information technology support activities including networking,
printing administration, and workstation/client support.
* Service may be provided via phone, online, in person at the Help
Center, as well as in the field.
* Testing and documentation of applications and their compatibility with
university systems
* Provides client consultation to determine how to apply technical resources
to solve the business need.
* Diagnoses and resolves reported difficulties and/or escalates to
appropriate specialists within the ITSM system.
* Responds to computer hardware failures, malware and virus threats,
software troubleshooting requests, networking issues, system upgrade
requests, file permission requests, new software deployments, and other
issues as assigned.
* Installs, configures, and performs routine maintenance on systems
hardware and software including Windows and Mac operating systems with
appropriate certifications.
* Audits equipment, including an inventory and review of workstations with
serial numbers, warranty info, and location information.
* As appropriate, performs other duties as assigned.
Knowledge, Skills, and Abilities
* Must be able to gather and organize information for the purpose of
identifying needs and possible solutions.
* Skill in providing information technology-related customer service to users
having varying levels of technical expertise.
* Ability to troubleshoot mobile devices, including iOS, Android, and
Windows Phone operating systems and applications.
* Must be able to manage projects, and work independently, and as part of
a team.
* Excellent verbal and written communication skills in the English language
are required.
* Experienced in troubleshooting problems.
* Experience with classroom technology.
* Excellent customer service skills are a must.
* Ability to work independently with little supervision
Required Qualifications
* High school diploma or GED or experience in a related field
* Flexibility of schedule and ability to accommodate nights, and/or
weekend shifts.
* Navigation of MacOS and Windows-based operating systems.
Preferred Qualifications
* Bachelor's degree in Information Technology, or a combination of
equivalent experience/education in a related field.
* 1 - 2 years of information technology experience in workstation/client
support
* Any of the following certifications: Apple Certified Support Professional
(ACSP) certification, Apple Certified Technical Coordinator (ACTC)
certification, Apple Certified Macintosh Technician (ACMT)
certification, Dell desktop nd laptop hardware repair certifications.
* Familiarity with Microsoft Active Directory, Group Policy, Microsoft
Exchange, LDAP authentication, and VMWare VM/VDI deployments.
* Experience in a higher education setting
Work Schedule
Part-Time
Application Deadline
For consideration, please submit your application materials by 4:00 p.m.
(MST) October 25, 2024.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only
applications submitted online will be accepted.
Hourly Range
Information Technology (IT) supports the vision, values, mission,
and goals of the University through providing IT infrastructure, systems,
administrative applications, academic resources and related services to
faculty, students and staff. Embracing DU's Impact 2025, the division
partners with administrative and academic units to align strategic goals and
operational plans, providing unified service in the spirit of "One DU".
Position Summary
The Support Specialist, under the direction of the IT Customer Services
department, provides technology support for the University of Denver's
faculty, staff, and students, including computer hardware and software
for Windows and Macintosh computers; virtual machines; Active Directory
account management; printing solutions; Exchange account management; and
other technology support for the University Community, as well as
maintaining university-owned computers.
The Support Specialist works closely with all members of the IT Customer
Services area, other IT departmental staff, and numerous clients to solve
tasks and incidents.
This is a non-benefited position not to exceed 1,000 hours in a calendar year.
Essential Functions
* Professional Customer Services.
* Gathers, analyzes, interprets, and presents information technology and
business information for operational purposes.
* Performs information technology support activities including networking,
printing administration, and workstation/client support.
* Service may be provided via phone, online, in person at the Help
Center, as well as in the field.
* Testing and documentation of applications and their compatibility with
university systems
* Provides client consultation to determine how to apply technical resources
to solve the business need.
* Diagnoses and resolves reported difficulties and/or escalates to
appropriate specialists within the ITSM system.
* Responds to computer hardware failures, malware and virus threats,
software troubleshooting requests, networking issues, system upgrade
requests, file permission requests, new software deployments, and other
issues as assigned.
* Installs, configures, and performs routine maintenance on systems
hardware and software including Windows and Mac operating systems with
appropriate certifications.
* Audits equipment, including an inventory and review of workstations with
serial numbers, warranty info, and location information.
* As appropriate, performs other duties as assigned.
Knowledge, Skills, and Abilities
* Must be able to gather and organize information for the purpose of
identifying needs and possible solutions.
* Skill in providing information technology-related customer service to users
having varying levels of technical expertise.
* Ability to troubleshoot mobile devices, including iOS, Android, and
Windows Phone operating systems and applications.
* Must be able to manage projects, and work independently, and as part of
a team.
* Excellent verbal and written communication skills in the English language
are required.
* Experienced in troubleshooting problems.
* Experience with classroom technology.
* Excellent customer service skills are a must.
* Ability to work independently with little supervision
Required Qualifications
* High school diploma or GED or experience in a related field
* Flexibility of schedule and ability to accommodate nights, and/or
weekend shifts.
* Navigation of MacOS and Windows-based operating systems.
Preferred Qualifications
* Bachelor's degree in Information Technology, or a combination of
equivalent experience/education in a related field.
* 1 - 2 years of information technology experience in workstation/client
support
* Any of the following certifications: Apple Certified Support Professional
(ACSP) certification, Apple Certified Technical Coordinator (ACTC)
certification, Apple Certified Macintosh Technician (ACMT)
certification, Dell desktop nd laptop hardware repair certifications.
* Familiarity with Microsoft Active Directory, Group Policy, Microsoft
Exchange, LDAP authentication, and VMWare VM/VDI deployments.
* Experience in a higher education setting
Work Schedule
Part-Time
Application Deadline
For consideration, please submit your application materials by 4:00 p.m.
(MST) October 25, 2024.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only
applications submitted online will be accepted.
Hourly Range
Source : University Of Denver
