Part - Time Leasing Consultant - University Partners

Job Purpose: 

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace.. 

Primary Duties and Responsibilities:

Will always include those specifically assigned by the immediate supervisor. 

• Provide excellent service to all residents, prospects, and visitors to the community. 

• Effectively lease apartments in accordance with occupancy goals. 

• Follow Fair Housing Standards in all dealings with prospects and residents. 

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. 

• Conduct the application review for each lease including credit and income verifications and background checks. 

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. 

• Ensure the condition of leased apartments prior to move-in, including a final inspection. 

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. 

• Complete all tasks necessary to successfully operate the leasing office. 

Specific Responsibilities:

• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. 

• Answer all phone calls, emails, and voicemails that come in throughout the day. 

• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. 

• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.  

• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. 
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.  

• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager.  Follow up with applicant to retrieve any incomplete information. 

• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. 

• Renewals: complete renewal effort tasks as necessary. 

TURN: 

• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. 

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. 

• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: 

• Confirm Resident Information in Entrata 

Qualifications:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. 

• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. 

• Excellent customer service, sales, and negotiation skills. 

• Good communication and listening skills. 

• Able to speak effectively before groups of customers or employees of organization. 

• Able to read and understand lease documents. 

• Able to be an effective team player and interact well with others. 

• Organized and detail oriented. 

• Effective time management skills. 

• Able to maintain confidentiality. 

• Able to work weekends or overtime as job requires. 

Education and Experience:

• High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

• Knowledgeable in Microsoft Word and Excel. 

• Knowledge in Entrata preferred. 

Working Environment and Physical Demands:

Check (□) one or more of the following that best describes the environment and types of exposures of the job: 

X Office environment                   X Outdoors environment 

_ Mechanical facility                    X Changing weather conditions 

_ Toxic or caustic chemicals        _ Odors or fumes 

_ Electrical current                       _ Loud machine/Equipment noise 

_Above ground level                    _ Confining spaces 

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