Part-Time Secretary I - Intake & Scheduler *Atlantis, FL* - NYU Langone Medical Center

Position Summary:
We have an exciting opportunity to join our team as a Faculty Group Practice Sec I. This will be a 25-hour-per-week position.

The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operations
including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Job Responsibilities:

Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate
contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient
scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by
phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for
services
• Maintains office inventory and equipment by anticipating supply needs and expediting
supply orders
• Performs other duties as needed
Administrative Responsibilities
• Responsible for greeting patients and performing intake functions including registration,
forms collection, updating information, and co-payment collection.
• Monitors Department Appointment Report (DAR) for checkmate "kick-outs", appointment
notes, insurance flags, and/or patients who need further assistance.
• Gather all patient demographic-related data and materials from patients and/or their
representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies
insurance eligibility electronically and collects insurance referrals if applicable.
• Advises and/or collects patient and financial-related documents and policies for patient
visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining
signatures where appropriate.
• Enroll patients above the age of 5 to Patient Secure by obtaining the palm scan and a

photo.
• Promotes the utilization of Check Mate kiosks. Greets and assists the patient in using the
checkmate kiosk when needed.
• Scans all necessary documents into Epic. Follows scanning guidelines and best practices
for uploading outside documents- results, records, forms, etc. Ensures scanned documents
are scanned to the correct location/order in Epic and with the correct document type to
facilitate ease of locating documentsReports errors or issues arising from checkmate kiosks,
patient secure devices, or other equipment to management to facilitate timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after-visit summary information,
scheduling follow-up visits, procedures, and referrals, and collecting any time-of-service
payments as needed.Promotes the use and sign-up of MyChart
• Answers phone calls and requests in a professional and patient-friendly manner.
• Schedules routine appointments and follow-ups for visits.
• On subsequent visits or calls, ask patients to verify demographic info and make any
necessary edits. Collects and/or asks patients to sign any missing patient-related
information.
• Answers patient questions to ensure understanding and patient satisfaction. Refers them,
when necessary, to senior-level staff or billing representatives.
• Addresses patients and callers pleasantly and professionally while screening
and/or handling calls. Takes messages or directs caller to appropriate person or area.
• Releases medical records by HIPPA and FGP ROI guidelines.
Documents disclosures in EPIC and fulfills requests within a 10-day timeframe.
• Maintains patient privacy as it relates to HIPPA standards.
Refers all inquiries regarding pre-authorizations/certifications to the appropriate person or
area.
• Monitors and completes patient front-end work queues to address any pre or post-visit
missing information promptly.
• Monitors and completes assigned administrative inbasket messages promptly
and according to practice guidelines.
• Remains current on latest best practices, policies, and protocols (including workflow
updates, FOCUS training, and job-related tasks)
• Maintains cleanliness of both personal and patient space, including waiting areas, and
restocks supplies as needed.
• Demonstrates knowledge of the organization's service standards and incorporates them
into the performance duties.
• Provides material such as forms and letters for appropriate patient and/or provider needs.
• Maintains cooperative and professional relationships with physicians, nurses, and office

and clinical staff as well as access center representatives when applicable.
• Exercises skill in prioritizing assignments to complete work promptly
when there are changes in workload, assignments, pressures of deadlines, competitive
requirements, and/or heavy workload.
• Demonstrates communication skills: Using appropriate vocabulary and grammar when
obtaining and conveying information to physicians, nurses, and staff at various levels; in
person, over the phone, in writing, and in electronically sent messages.
• Performs other related duties as needed by providers and supervisors.
Patient Experience and Access
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding
the NYULH Mission, vision, and values and promoting excellence in the patient experience,
during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core
principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and
Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly
communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive
experience and timely resolution for all patient interactions and inquiries whether in person,
by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying
the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to
leadership as appropriate.
• Share ideas or any observed areas of opportunity, to improve patient experience and
patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how
to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to
support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access
Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a High School Diploma. Excellent organizational, interpersonal verbal, and written communications skills and strong
customer service orientation required. Basic knowledge of word processing, spreadsheets, databases, and Internet
applications is required. Light, accurate keyboarding skills are required. Ability to complete multiple tasks efficiently and thrive
in a teamwork environment that pursues a positive patient care experience.

Preferred Qualifications:
Preferred Qualifications: Intermediate knowledge of computer-based scheduling and appointment programs strongly
preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Florida's EEO policies, pleaseclick here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.