Partner Program Coordinator - ProAct

Scope of Responsibilities:  Provide guidance, assistance and expertise regarding specialty assistance programs between ProAct and contract pharmacies to include Noble Health Services and other specialty and/or retail pharmacies. Coordinate with all appropriate parties to secure funding assistance, medication shipment and regularly communicate updates on member-specific cases. Works under direct supervision and follows standard procedures to accomplish assigned tasks. 

Job Summary: Responsible for coordinating functions related to specialty assistance programs to include, but not limited to ProActPLUS and other external copay sourcing program related operations on a day-to-day basis. Act as the liaison between ProAct, and Noble Health Services (or other network pharmacies) to support these programs and its components.

Job Duties:

• Support ProAct clients and members regarding functions related to specialty assistance programs.
• Partner with Noble Health Services and other network pharmacies on the administration of ProAct-owned programs such as ProActPLUS as well as third party solutions and other utilization management programs.
• Perform outreach to physician offices and members to request prescriptions, confirm assistance components, etc.
• Process overrides in ProAct’s processing database to ensure claims are processing as intended after funding is secured.
• Assist Noble and other network pharmacies with various other ProAct-related inquiries or overrides that need to be entered for successful claim processing.
• Complete all mandatory KPH, state, and federal training programs.
• Perform other duties as assigned.

Experience Preferred:

• Preferred: 2 Years experience with Health Care, Insurance and/or Project Management

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Required Training:

• HIPPA Privacy Course and CE Mastery Exam
• HIPPA Security Course and CE Mastery Exam

Job Requirements:

• Successful completion of a pre-employment and/or random drug screening test

Job Skills Required:

• Strong Communication Skills, must be able to effectively communicate both on the phone and in email setting
• Strong PC Skills, will be using multiple different PC programs
• Must be able to work independently

Behavioral Traits Required:

• Customer Service: Must provide timely and accurate responses to all business associates and customers
• Organization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively
• Communication: Must write and speak clearly and effectively at all levels, listen and be attentive to others
• Technology: Must use technology to its fullest potential to achieve department and corporate goals
• Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure