Partner Success (at teacher PD org) at EdSurge

Edthena - San Francisco, California or Remote - Full time

Description

We are looking for someone to join our team in a role focused on customer success. You must bring deep understanding of the K-12 teacher experience in order to design and support implementation of the Edthena tools within a variety of contexts including schools, districts, and teacher training organizations.

In this role, you will own the entire partner experience. This includes onboarding, training, renewals, and technical support. Your primary interactions will be with with decision makers and stakeholders in organizations using Edthena. Our ideal candidate is an experienced, tech-savvy professional with demonstrable skills in these areas.

You will serve as the primary point of contact to our partners and to our users. You should have evidence of self-managing, perform well under deadlines, and be detail-oriented both in task management and end-products. As one of the voices of our users, you will advocate for product improvements based on their evolving needs and feedback.

This role is about relationships, but it's also about renewals. We use a milestones- and data-based approach to understanding clients' success. We will be looking to understand your past experience tracking performance of others and navigating discussions about money.

Responsibilities

• Manage complete customer lifecycle: onboarding, training, and renewals
• Cultivate champions and develop relationship networks
• Refine existing account management processes to increase effectiveness
• Advocate for product changes based on customer feedback
• Develop and maintain support resources
• Provide technical support for users (via Zendesk)
• Occasionally, participate in events / conferences

Requirements

Overarching any of the bullets we might write below, you must be personally motivated by our vision to ensure all teachers can access the support that they need to have the greatest impact with their students. It will be hard to be successful in this role or at this company without that personal commitment to our work.

• 5+ years K-12 education-sector experience to "know teaching" and "know classrooms"
• Strongly preferred: K-12 classroom experience as a teacher or similar role
• Relevant experience related to managing revenue tied to relationships
• Tech-savvy, fast to learn technology and teach it to others
• Experience with CRMs (ideally Salesforce)
• Project / task management skills and attention to detail
• Good organizational and time-management skills

Details on how to apply, benefits, and compensation are available on our application page.

Experience Level

Edthena is provides innovative technologies to support educator professional learning and streamline feedback to teachers. Teachers analyze videos of their teaching and get feedback at specific moments in time.

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