Partner Support Specialist - Constant Contact
Loveland, CO
About the Job
At Constant Contact, we are seriously awesome people who take ownership and
make an impact by operating with the mindset, integrity and courage of a
small business owner. There's something so profoundly rewarding about
knowing that your work is empowering people everywhere to pursue their dreams.
Here, we all play an integral part in helping business owners,
entrepreneurs, non-profits and individuals to succeed by giving them all the
help and tools they need to grow online. We're energized by new challenges
and new possibilities-and we're just getting started!
At Constant Contact, we are seriously awesome people who take ownership and
make an impact by operating with the mindset, integrity and courage of a
small business owner. There's something so profoundly rewarding about
knowing that your work is empowering people everywhere to pursue their dreams.
Here, we all play an integral part in helping business owners,
entrepreneurs, non-profits and individuals to succeed by giving them all the
help and tools they need to grow online. We're energized by new challenges
and new possibilities-and we're just getting started!
What you'll do:
Prioritize supporting our indirect sales Key Account Managers (KAMs) and
Partner Account Managers (PAMs) providing support by appointment, email
and phone to their accounts
Provide best in class support experience to our partners and their clients
with a focus on educating and empowering
Work cross functionally with the Knowledge Base team to review, update and
expand the Partner FAQ/Knowledge Base used by customers and the Constant
Contact Support team
Partner with the Tier 3 and engineering teams to resolve partner pain points
and provide them with important customer feedback
Resolve significant past due single billing balances in collaborating with the
retention and finance
Monitor and triage the Partner Support case queue with a focus on high
priority cases, cases needing immediate transfers and filtering out
duplicate or spam cases
Assist and educate newer partner support agents and our colleagues in indirect
sales by monitoring the partner chat rooms.
Support the Tier 1 escalations skillset and take standard partner support
calls a portion of the day
Who you are:
Dependable: 18+ months as Customer Engagement Specialist / Customer
Support Specialist without corrective action and 80% attendance or better
TechSavvy: You know your way around a computer. From surfing the web to
troubleshooting your smartphone, you have done it all!
A People Person: You find it easy to make connections with others and
can't imagine a job without human to human contact
Customer Centric: You enjoy delighting the customer and are willing to go
above and beyond to do so
A Master Multitasker: You'll be speaking with customers, reviewing their
marketing materials, and navigating our knowledge base - all at the same time
Detail Oriented: Since we are in a virtual environment, you must
demonstrate superior verbal and written communication skills, problem
solving skills and flexibility
A Team Player: You coordinate with your team and manager(s) to help
reach collective goals and directives, ensuring no fellow teammate is left
behi
The specific salary offered to a candidate may be influenced by a variety of
factors including the candidate's experience, their education and work
location. In addition, some roles may be eligible for additional on target
commission pay or bonus. The compensation package includes health and welfare
benefits including paid leave.
Pay Transparency - All Full Time Employees
$19.42 $24.28 USD
Why You'll Love Us:
We celebrate one another's differences. We are proud of our culture of
diversity and inclusion, and we're always working hard to strengthen and
improve this culture. We have programs in place that bring us together on
important issues and provide educational opportunities for all employees.
Join the experts. If you're pass onate about supporting businesses and
organizations, you won't find a better spot to share your talent. We're
dedicated to improving the quality of our product from a customer standpoint
and have a true desire to enable the success of businesses, non-profit
organizations, and community groups.
You'll have opportunities to grow your career. We encourage and support our
team members to learn different aspects of the business, take on stretch
assignments, seek coaching opportunities and professional development
opportunities.
A generous paid time off policy and a competitive benefits package that
supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to
serve our customers as a hybrid workforce. Our hybrid work model combines the
convenience of remote work with access to our great office locations to
collaborate in-person, participate in live trainings, and socialize with
colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the
deadline if a candidate is selected by us.
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated
make an impact by operating with the mindset, integrity and courage of a
small business owner. There's something so profoundly rewarding about
knowing that your work is empowering people everywhere to pursue their dreams.
Here, we all play an integral part in helping business owners,
entrepreneurs, non-profits and individuals to succeed by giving them all the
help and tools they need to grow online. We're energized by new challenges
and new possibilities-and we're just getting started!
At Constant Contact, we are seriously awesome people who take ownership and
make an impact by operating with the mindset, integrity and courage of a
small business owner. There's something so profoundly rewarding about
knowing that your work is empowering people everywhere to pursue their dreams.
Here, we all play an integral part in helping business owners,
entrepreneurs, non-profits and individuals to succeed by giving them all the
help and tools they need to grow online. We're energized by new challenges
and new possibilities-and we're just getting started!
What you'll do:
Prioritize supporting our indirect sales Key Account Managers (KAMs) and
Partner Account Managers (PAMs) providing support by appointment, email
and phone to their accounts
Provide best in class support experience to our partners and their clients
with a focus on educating and empowering
Work cross functionally with the Knowledge Base team to review, update and
expand the Partner FAQ/Knowledge Base used by customers and the Constant
Contact Support team
Partner with the Tier 3 and engineering teams to resolve partner pain points
and provide them with important customer feedback
Resolve significant past due single billing balances in collaborating with the
retention and finance
Monitor and triage the Partner Support case queue with a focus on high
priority cases, cases needing immediate transfers and filtering out
duplicate or spam cases
Assist and educate newer partner support agents and our colleagues in indirect
sales by monitoring the partner chat rooms.
Support the Tier 1 escalations skillset and take standard partner support
calls a portion of the day
Who you are:
Dependable: 18+ months as Customer Engagement Specialist / Customer
Support Specialist without corrective action and 80% attendance or better
TechSavvy: You know your way around a computer. From surfing the web to
troubleshooting your smartphone, you have done it all!
A People Person: You find it easy to make connections with others and
can't imagine a job without human to human contact
Customer Centric: You enjoy delighting the customer and are willing to go
above and beyond to do so
A Master Multitasker: You'll be speaking with customers, reviewing their
marketing materials, and navigating our knowledge base - all at the same time
Detail Oriented: Since we are in a virtual environment, you must
demonstrate superior verbal and written communication skills, problem
solving skills and flexibility
A Team Player: You coordinate with your team and manager(s) to help
reach collective goals and directives, ensuring no fellow teammate is left
behi
The specific salary offered to a candidate may be influenced by a variety of
factors including the candidate's experience, their education and work
location. In addition, some roles may be eligible for additional on target
commission pay or bonus. The compensation package includes health and welfare
benefits including paid leave.
Pay Transparency - All Full Time Employees
$19.42 $24.28 USD
Why You'll Love Us:
We celebrate one another's differences. We are proud of our culture of
diversity and inclusion, and we're always working hard to strengthen and
improve this culture. We have programs in place that bring us together on
important issues and provide educational opportunities for all employees.
Join the experts. If you're pass onate about supporting businesses and
organizations, you won't find a better spot to share your talent. We're
dedicated to improving the quality of our product from a customer standpoint
and have a true desire to enable the success of businesses, non-profit
organizations, and community groups.
You'll have opportunities to grow your career. We encourage and support our
team members to learn different aspects of the business, take on stretch
assignments, seek coaching opportunities and professional development
opportunities.
A generous paid time off policy and a competitive benefits package that
supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to
serve our customers as a hybrid workforce. Our hybrid work model combines the
convenience of remote work with access to our great office locations to
collaborate in-person, participate in live trainings, and socialize with
colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the
deadline if a candidate is selected by us.
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated
Source : Constant Contact