Partner Training Specialist - ineventapp
Jersey City, NJ 07302
About the Job
ABOUT INEVENT
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.
RESPONSIBILITIES:
- Lead training sessions, both online and in-person, customized to meet the specific needs of various user groups and ensure proficiency in using the InEvent platform;
- Deliver live sessions via InEvent’s Live Studio to partners to demonstrate the product and its capabilities;
- Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course;
- Design and maintain course outline, developing and adapting this as the InEvent features grow;
- May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification;
- Support participating partners in their queries for the duration of the certification process;
- Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification;
- Learn continuously about tech and platform updates;
- Give constant feedback to product development and support CS and Marketing processes;
- Lead InEvent’s partners through the process to ensure their certification in the InEvent product;
- Travel may be required to a studio location.
PRE-REQUISITES:
- Fluent English to communicate and interact with customers around the world.
- Experience with Customer Success or similar.
- Experience with delivery of training or live customer support
- Experience in a SaaS or tech company.
- Outstanding communication skills and empathy.
- Flexibility and adaptability to manage multicultural customers.
- Very (very) resilient to learn continuously in a startup!
PERKS
- Global Health Insurance;
- Paid Time Off (PTO);
- Monthly Lunch days and activities;
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Contract, Full-time position (40h per week), on an Independent Contractor status.
If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us!
#Inspiration - To learn more about us and our values visit us here.
Source : ineventapp
