Parts Coordinator - Pacific Advisory Service

Searching for today’s best Injection Molding Service Engineer to join our company as Part Engineer Coordinator.

We are seeking a highly motivated fast learner to provide quotes and process orders for our growing team of outside service engineers and organize and promote our Parts / Service business to our customers.
Specific responsibilities include:

•    Provide customer quotes and process and confirm customer orders via phone, fax and email accurately and in a timely manner.
•    Update and notify our service engineers schedule to our team and customers.    Prioritize orders by customer’s situation, and work with engineers to meet their demands.
•    Taking a general service / parts inquiry phone call from customers and providing an answer,  or  navigating the calls to applicable contact persons.
•    Maintain and plan inventory of parts, and components.
•    Keep parts department (and all resources used to support parts department) clean, orderly and in good working condition
•    Work with customers to identify parts via manuals, database, and our factory intranet. Additional assistance may be required through our service engineers.
•    Assist customers with all inquiries (ie ship dates, tracking info, etc). Follow up with customers on delivery delays.
•    Create and process Purchase Order and Sales Order for customers.    Monitor orders through shipping process for prompt delivery to customer.
•    Assume responsibility for other related duties as required or assigned.

New Grad is welcome.
•    3 years at an injection molding machinery company or plastic injection molding
company as a service engineer with proven success are preferred, but not required.

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